Cisco Links

Raising a PUT tool case

https://www.cisco.com/cisco/psn/web/workspace

Follow the below steps to raise a Customer Service request for 
the Product Upgrade Tool (PUT): Access Customer Service Central 
https://www.cisco.com/cisco/psn/web/workspace
1.) Select ‘Open a Case’
2.) Select ‘View All’ under the Program and Tool Support category
3.) Select ‘Other Tool Inquiries’ from pop-up window
4.) Select ‘Product Upgrade Tool’ from Tool/Application drop-down selection

Do include/provide:
• GLO case number in the Subject field
• Customer’s CCO id in “Customer ID#” field
• Service contract # in “Service Contract #” field
• Select tick box for “This case has an alternate contact
• Select tick box for “Send a copy of all email correspondence to another contact”
• Customer’s contact email, account team contacts (as applicable)

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