PCCE 11.5 Base Config

--- ICM Instance ---
ICM Instance: ucce
Instance number: 0
Customer Defination: pcce
Network VRU: CVP_Network_VRU
Feature Control Set: NONE

--- Desktop Setting ---
Name: Default_Agent_desk_Settings
Ring no answer: <blank>
Ring no answer Dialled number: <none>
Logout timer: <blank>
Work Mode incoming <Optional>
Work Mode outgoing <Optional>
Assist Call Method: Consult
Emergency alert method : Consult
Outbound Access: Local Private network





--- Network VRU Explorer ---

CVP_Network_VRU
Type 10
 CUCM Routing Client.
 Label 8881111000

 CVP1A Routing Client.
 Label 7777777777

 CVP1B Routing Client.
 Label 7777777777

 Outbound
 Label 66611110000

MR_Network_VRU
Type 2

--- Network Trunk Group Explorer ---

Peripheral: CVP_PG_1A
Peripheral Number: 100
Peripheral Name: 100
Name: CVP_PG_1A.100
TrunkCount: 0

Peripheral: CVP_PG_1A
Peripheral Number: 200
Peripheral Name: 200
Name: CVP_PG_1A.200
TrunkCount: 0

Peripheral: CVP_PG_1A
Peripheral Number: 300
Peripheral Name: 300
Name: CVP_PG_1A.300
TrunkCount: 0

(all other fields blank - repeat for CVP_PG_1B)


--- Network VRU Script list---

Name: AgentGreeting
Network VRU: CVP_Network_VRU
VRU Script Name: PM,-a
Timeout: 180
Customer: pcce
Interrupible: UNCHECKED
Overrideable: UNCHECKED

Name: CIMExternalApplicationScript
Network VRU: MR_Network_VR
VRU Script Name: CIMExternalApplicationScript
Timeout: 180
Customer: pcce
Interrupible: UNCHECKED
Overrideable: UNCHECKED

Name: Greeting_Not_Found
Network VRU: CVP_Network_VRU
VRU Script Name: PM,no_greeting_recorded,A
Timeout: 180
Confirguration parm: Y
Customer: pcce
Interrupible: CHECKED
Overrideable: UNCHECKED

Name: GreetingMenu_1_to_9
Network VRU: CVP_Network_VRU
VRU Script Name: M,press_1_thu_9_greeting,A
Timeout: 180
Confirguration parm: 1-9
Customer: pcce
Interrupible: CHECKED
Overrideable: UNCHECKED

Name: GreetingSubMenu
Network VRU: CVP_Network_VRU
VRU Script Name: M,press1-press2-press3,A
Timeout: 180
Confirguration parm: 1-3
Customer: pcce
Interrupible: CHECKED
Overrideable: UNCHECKED

Name: VXML_Server
Network VRU: CVP_Network_VRU
VRU Script Name: GS,Server,V
Timeout: 180
Confirguration parm: N
Customer: pcce
Interrupible: UNCHECKED
Overrideable: UNCHECKED
Descp: This script is used by CVP to route calls to the VXML server IVR Application

Name: VXML_Server_Interrupible
Network VRU: CVP_Network_VRU
VRU Script Name: GS,Server,V,interrupt
Timeout: 9000
Confirguration parm: N
Customer: pcce
Interrupible: CHECKED
Overrideable: UNCHECKED

Name: VXML_Server_Noninterrupible
Network VRU: CVP_Network_VRU
VRU Script Name: GS,Server,V,nointerrupt
Timeout: 9000
Confirguration parm: N
Customer: pcce
Interrupible: UNCHECKED
Overrideable: UNCHECKED

-- And our own custom one --
Name: Play_Media_Sys_PV10
Network VRU: CVP_Network_VRU
VRU Script Name: PM,-10,S
Timeout: 180
Confirguration parm: N
Customer: pcce
Interrupible: CHECKED
Overrideable: UNCHECKED

Name: Play_Media_App_PV10
Network VRU: CVP_Network_VRU
VRU Script Name: PM,-10,S
Timeout: 180
Confirguration parm: N
Customer: pcce
Interrupible: CHECKED
Overrideable: UNCHECKED

--- Agent Targeting Rule ---

Name: 
Peripheral: CUCM
Rule Type: Agent Extension
Routing Clients: (All)
Extension Range: 000 - 999, 0000 - 9999 (up to 10 digits)

--- Application Path ---
Application: instance: UQ_Desktop
Peripheral Gateway: CUCM_PG
Name: 5000.UQ.Desktop
Description: System, Provided application Path for universal Queue

Application Instance: Multichanel
Peripheral GW: CUCM
Name: CUCM_PG MutiChannel
Peripheral: CUCM_PG_1 Media Routing domain: CCE_Email
Peripheral: CUCM_PG_1 Media Routing domain: CCE_Outbound
Peripheral: CUCM_PG_1 Media Routing domain: CCE_Chat


--- Cisco Media Class ---
Name, Life, Start Timeout, Max Duration
Cisco_Chat, 300,30,28800
Cisco_Facebook, 300,30,28800
Cisco_Push, 300,30,28800
Cisco_RSS, 300,30,28800
Cisco_Task, 300,30,28800
Cisco_Twitter, 300,30,28800
Cisco_Voice, 0,0,0
ECE_Chat, 300,30,28800
ECE_Email, 300,30,28800
ECE_Outbound, 300,30,28800

--- System Reference ---
Company Name: ucce
Default Call Type: BuiltIn
Retain script Versions: 5
min Sript Scheulde Time: 30 sec
VRU: Default: None, min 1001, max 9999

CLID Masking UNCHECKED
Loginname case sensitive: UNCHECKED
Min password Length: 0

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