ICM Known Issues

Web Setup for ICM/CCE Fails with 'invalid user ID or password.'

User is a local administrator though a membership of a security group that has local admin access. But the UCCE Log files states the following:

%ICM-ERROR-AUTH_FAILURE: User remoteeir is not a member of Local Administrators group

Workaround - since you are already a local admin, add the user directly as a local admin and then login will work. Only occured for me on the PG servers, not sure why….


Real time Client on the Administration Data Server (AW/HDS) fails on statup with SQL errors


Try setting the below registry value on the distributor to '0'

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<cust-name>\Distributor\RealTimeClient\CurrentVersion\RealTimedata\DialerSkillGroup


example of the SQL errors

12:45:21:312 dis-rtc AWDB Error. Message Unclosed quotation mark after the character string ',0,0,10213,7009,1147448794,3,0,0,10213,7013,1147448794,3,0,0'., Id 105, Severity 15, Line 1,  ? 
12:45:21:312 dis-rtc Trace: SQLServer message: Unclosed quotation mark after the character string ',0,0,10213,7009,1147448794,3,0,0,10213,7013,1147448794,3,0,0'.

12:45:21:312 dis-rtc Trace: DBLib error:General SQL Server error: Check messages from the SQL Server. 
12:45:21:312 dis-rtc AWDB Error. Message Incorrect syntax near the keyword 'NULL'., Id 156, Severity 15, Line 1,  ? 
12:45:21:312 dis-rtc Trace: More that 10 errors occured without an error-free 120 seconds. 
12:45:37:671 dis-rtc Initialising Event Management System (EMS) Library.