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vendors:cisco:uc:icm:outbound [2019/04/17 10:56]
gerardorourke [Dialer EMS Output]
vendors:cisco:uc:icm:outbound [2019/04/17 14:07] (current)
gerardorourke [Dialer EMS Output]
Line 50: Line 50:
   * ID: ICM skill group ID   * ID: ICM skill group ID
   * E: Enabled (Y or N)   * E: Enabled (Y or N)
-  * M: Mode (N=None, P=Preview, R=Predictive/Progressive, A=Callback, D=Direct) +  * <wrap hi>M: Mode (N=None, P=Preview, R=Predictive/Progressive, A=Callback, D=Direct)</wrap> 
-  * T: Type or direction ((N=None, I=Inbound, O=Outbound, B=Blended)+  * <wrap hi>T: Type or direction ((N=None, I=Inbound, O=Outbound, B=Blended)</wrap>
   * H-RT: Call hit rate   * H-RT: Call hit rate
   * Err: Call error rate   * Err: Call error rate
Line 60: Line 60:
   * PPA: Ports allocated per agent in current skill group   * PPA: Ports allocated per agent in current skill group
   * SG-Ports: Ports allocated for skill group   * SG-Ports: Ports allocated for skill group
-  * LogIn: Logged in agents +  * <wrap hi>LogIn: Logged in agents</wrap> 
-  * Av-Skl: “Available” agents in skill group +  * <wrap hi>Av-Skl: “Available” agents in skill group</wrap> 
-  * Av-Dlr: Agents the Dialer considers available to receive reservation call+  * <wrap hi>Av-Dlr: Agents the Dialer considers available to receive reservation call</wrap>
   * Rsrve: Active reservation calls   * Rsrve: Active reservation calls
   * Rsrvd: Reserved agents   * Rsrvd: Reserved agents
Line 68: Line 68:
   * Dial: Customer calls in progress   * Dial: Customer calls in progress
   * Talk: Agents talking with customers dialed by the Dialer   * Talk: Agents talking with customers dialed by the Dialer
-  * Agnt %: Configured using the ICM Script Editor that indicates which percentage of agents within the current skill group are available for outbound dialing+  * <wrap hi>Agnt %: Configured using the ICM Script Editor that indicates which percentage of agents within the current skill group are available for outbound dialing</wrap>
  
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