Synchronizing the UCCE Test Environment
Pre Checks
- Before overwriting the Test Environment - confirm that no configuration on it needs to be backed up or exported before hand.
- Note: an export of the Logger A <instance>_sideA for the test environment is included below, so if required it would be possible to revert the test environment configuration if required.
Steps
ICM
- Shutdown the LAB UCCE Distributor Service on (A+B)
- Shutdown the LAB UCCE Router & Logger Services (A+B)
- Using ICMDBA (start →run “icmdba”) - Export Config from LAB UCCE. This backs up the data in case you need it later.
- Using ICMDBA - Export Config from Production UCCE (using same method as above)
- Using ICMDBA - Import the Production Config into the LAB Rogger A.
- Using ICMDBA - Sync Lab Logger A → B
- Restart LAB (in this order) Logger A, Router A, Router B, Logger B
- Restart LAB Distributors
- Initialize Local Database on each LAB Distributor to re-import AW config (Desktop → Administration Tools → Initialize Local Database)
- Import the Lab Inventory via the Lab CCE Admin
- Review Import Rules for Outbound Dialer and change details if necessary.
CVP
- Media Files
- FOLDER: C:\X-Support\PRD SYNC\
- SCRIPT:1. Copy-MediaFiles-from PRD-to-LAB.cmd
- Text Config Files
- FOLDER: C:\X-Support\PRD SYNC\
- SCRIPT:2. Copy-Text_Config_Files-from-PRD-to-LAB.cmd
CUIC
- Log into https://mycuic.mydomain.com:8443/oamp/Login.do and resync users manually
Finesse
- No option to synchronize Finesse Config from production - manual updates only
- i.e. a full backup / restore and change hostname & IP address would be technically possible but impacting and not practical
- Note: Phone books could be exported and imported.