UCCE Check List

System Wide
  • Windows OS / security Patches
  • AV
  • Monitoring
  • Backup
ICM
  • ICM Reskiller A / B
  • Logger in Sync
  • Router in Sync
  • PG Side A / B with failover test
  • Firewall on, on ICM Servers
  • Real Time Reporting on A / B
  • Historical Reporting on A / B
  • Agent Desktop A / B with failover test
  • UCCE Deployment Type set
  • Wallboards
CVP
  • CVP Media Servers A / B
  • VXML Server A / B
  • Custom VXML - SQL, Java etc
  • FTP if required on Media Servers
  • IOS at correct level and with correct tcl,vxml scripts
  • Survivability test
CUIC
  • Real Time Reporting
  • Historical Reporting
  • User access (AD)
  • User Sync
  • Email
CTIOS / Finesse
  • Agent Login
  • Supervisor Login
  • Failover A / B
CVP Studio
  • Backup
Call Recording
  • Call Recording - CUCM Tagging, ICM Tagging, Pause & Resume