Webex Contact Center - WXCC

  • alice.anderson.wx1@gmail.com
  • bob.bobster.wx1@gmail.com
  • charlie.cole.wx1@gmail.com
  • sales.wx1@gmail.com
  • 01 711 7601
!
voice class e164-pattern-map 1
description Cisco WX CC DDIs
e164 +353171176[0-8].$
!
voice class server-group 1
ipv4 10.x.x.x preference 1
ipv4 10.x.x.x preference 2
description Cisco Webex CC
!
voice class server-group 2
ipv4 10.x.x.x preference 1
ipv4 10.x.x.x preference 2
description Cisco CUCM
!
dial-peer voice 300 voip
description Inbound dial-peer
session protocol sipv2
incoming called-number .
voice-class codec 1 offer-all
voice-class sip bind control source-interface Loopback0
voice-class sip bind media source-interface Loopback0
dtmf-relay rtp-nte
no vad
!
dial-peer voice 101 voip
description Cisco CC SBC Server Group
translation-profile outgoing SIP-voice
preference 1
session protocol sipv2
session server-group 1
destination e164-pattern-map 1
voice-class codec 1 offer-all
voice-class sip profiles 2
voice-class sip options-keepalive profile 1
voice-class sip bind control source-interface Loopback0
voice-class sip bind media source-interface Loopback0
dtmf-relay rtp-nte
no vad
!
dial-peer voice 201 voip
description eircom SIP-CUCM
translation-profile outgoing SIP-voice
preference 1
destination-pattern .T
session protocol sipv2
session server-group 2
voice-class codec 1 offer-all
voice-class sip profiles 1
voice-class sip options-keepalive profile 1
voice-class sip bind control source-interface Loopback1
voice-class sip bind media source-interface Loopback1
dtmf-relay rtp-nte
no vad
  • SIP Trunk - CSS-CUBE
  • CSS-CUBE → PT-CUBE-Xlate, PT-Internal
  • Translation Patterns
    • 0! → CSS-National → Prefix 9
    • 017117[4-6]XX → Internal → 5XXXX

Copy and paste below to here: https://www.w3schools.com/html/tryit.asp?filename=tryhtml_default

<!DOCTYPE html>
<html>
<head>
<title>Page Title</title>
</head>
<body>
 
<h1>This is a Heading</h1>
<p>This is a paragraph.</p>
<script>
    //Name of the Customer Support Template: CCBU_Chat_Template
    //Name of the Organisation: Eir GOLD
      (function(document, script) {
      var bubbleScript = document.createElement(script);
      e = document.getElementsByTagName(script)[0];
      bubbleScript.async = true;
      bubbleScript.CiscoAppId =  'cisco-chat-bubble-app';
      bubbleScript.appPrefix = 'bts';
      bubbleScript.DC = 'appstaging.ciscoccservice.com';
      bubbleScript.orgId = '19f07ce0-4d06-4fdc-9323-fec2b2c4ba26';
      bubbleScript.templateId = '125e96a0-6614-11eb-9e1d-d191edf0c705';
      bubbleScript.src = 'https://bubble.appstaging.ciscoccservice.com/bubble.js';
      bubbleScript.type = 'text/javascript';
      bubbleScript.setAttribute('charset', 'utf-8');
      e.parentNode.insertBefore(bubbleScript, e);
      })(document, 'script');
    </script>
 
 
</body>
</html>