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Verint

  • https://www.verint.com/engagement/our-story/webinars/
  • CTI Tagging
  • pause-and-resume
  • SQL Queries


Tips


How to see URL location of audio file in viewer

  • Open a contact / call.
  • click mouse over playback area and “CTRL+SHIFT+ALT+F12” to view URL location of the contact.


IP Capture Log location 

K:\Impact360\Data\Logs\ipcapture


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