Table of Contents

CVP VVB

Useful Commands

Adding / deleting hostnames

show vvb host-to-ip

utils vvb add host-to-ip mediaserver 123.123.123.123

utils vvb delete host-to-ip mediaserver 123.123.123.123

Show / Clear Cache

show vvb cache cache_entries

set vvb cache stale_cache_entries

Show Call Summary

show vvb call active voice summary

Change SIP Control protocol from the default of TCP to UDP (needed for Nuance ASR/TTS)

show vvb sip controlTransport
show vvb sip optionsTransport

set vvb sip controlTransport 
set vvb sip optionsTransport 

Logging Commands

Virtual Agent Logging / Cloud Connect

file tail activelog speechserver/logs/SpeechServer/SpeechServer.log

Real Time VXML Tracing

Find out which is the active log

file view activelog uccx/log/MIVR/Cisco001MIVR.index

View the log in real time:

file tail activelog uccx/log/MIVR/Cisco001MIVRxxx.log

Gather VXML Logs

(Requires an SFTP server)

file get activelog uccx/log/MIVR/Cisco001MIVR*

Or this should refine it by date

file get activelog uccx/log/MIVR/Cisco001MIVR* recurs reltime days 2

Gather Packet Capture Logs

file get activelog /platform/cli/<capture>.cap

Example:

utils network capture size ALL count 100000 file MyFileName
file get activelog /platform/cli/MyFileName.cap

Create account for VXML Developers

set account name <username>

(Select - Advanced - Level 1)

set password change-at-login disable <username>

To view VXML in VVB trace

My Bugs

fetchaudio media file is not getting cleared from the PromptPlayer
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvi25666/

Fetchaudio timer does not start from the element where it is configured
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvi43768

VXML session is not getting released completely
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvi43753