Logger A

• Campaign Manager
  • Manages the campaign and send the dialer records to dialer
• baImport
  • Imports the csv contact file

Agent PG (Pre Requires the CCM PG and CG Services)

• Dialer Process
  • Monitors the CG (CTI server) for Agent / Skill Availablity
  • Softphone Dialer Ports registered to CCM (VIP 30)
  • Dialer Ports used to Reserve agent and also to make outbound call to contact
    • Once contact has answered, dialer port transfers call to agent and reservation call and contact call is released from dialer port, so they are free for other calls
• MR PG
  • Connects to Dialer through the MR PG PIM
  • Runs the ICM Reservation script (configrued in the Campaign)