vendors:cisco:uc:icm:troubleshooting-tips

Troubleshooting tips

CUCM Phone Status
C:\procmon ipcc1 pg1a jgw1

>>>>jdi 2980
>>>>
Addr: 2980      ActiveLines: 0          RegistrationState: OUT_OF_SERVICE
        m_CurrentInvokeID = 0
        m_elapsedTPServicesRequestSeconds = 2
        queuedDTMFDigits = null
        sendingDTMFInProgress: N
        sendQueuedMsgAddCallObserverResponse: N
        monitoredVirtualDialerPort: N
        virtualDialerPort: N
        loggedInAgent: N
        DeviceStatus : UnmonitoredDevice
        addressDeviceType : GWMSG.DEVICE_TYPE_DEVICE
        observeredTypeString : logged Out Agent Device
        isAddressRestricted: N
        addressDeviceProtocol : PROTOCOL_SCCP
        silentMonitorStatus : 0
        silentMonitoredCallID : -1
        TerminalName : SEP001E4AF38A5D
        IPAddressingMode : IP_ADDRESSING_MODE_IPV4
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=



jdi 3244
>>>>
Addr: 3244      ActiveLines: 0          RegistrationState: IN_SERVICE
        m_CurrentInvokeID = 0
        m_elapsedTPServicesRequestSeconds = 0
        queuedDTMFDigits = null
        sendingDTMFInProgress: N
        sendQueuedMsgAddCallObserverResponse: Y
        monitoredVirtualDialerPort: N
        virtualDialerPort: N
        loggedInAgent: N
        DeviceStatus : UnmonitoredDevice
        addressDeviceType : GWMSG.DEVICE_TYPE_DEVICE
        observeredTypeString : logged Out Agent Device
        isAddressRestricted: N
        addressDeviceProtocol : PROTOCOL_SCCP
        silentMonitorStatus : 0
        silentMonitoredCallID : -1
        TerminalName : SEP001DA23F5109
        IPAddressingMode : IP_ADDRESSING_MODE_IPV4
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=
CallID=-1       DeviceID=null/-1        LT=LT_UNKNOWN   LCS=CS_NONE     deviceTy
peChanged=N     prevDeviceID=/0 prevExt=        prevDevTgDevStr=