<finesseLayout xmlns="http://www.cisco.com/vtg/finesse"> <!-- DO NOT EDIT. The version number for the layout XML. --> <version>1252.02</version> <configs> <!-- The Title for the application which can be customized. --> <config key="title" value="Cisco Finesse"/> <!-- The logo file for the application --> <!-- For detailed instructions on using custom icons for logos and tabs, please refer to the section "Customise Title and Logo in the Header" in the Finesse Administration Guide. --> <!-- <config key="logo" value="/3rdpartygadget/files/cisco_finext_logo.png"/> --> </configs> <header> <!-- Please ensure that at least one gadget/component is present within every headercolumn tag --> <leftAlignedColumns> <headercolumn width="300px"> <component id="cd-logo"> <url>/desktop/scripts/js/logo.js</url> </component> </headercolumn> <headercolumn width="230px"> <component id="agent-voice-state"> <url>/desktop/scripts/js/agentvoicestate.component.js</url> </component> </headercolumn> <headercolumn width="251px"> <component id="nonvoice-state-menu"> <url>/desktop/scripts/js/nonvoice-state-menu.component.js</url> </component> </headercolumn> </leftAlignedColumns> <rightAlignedColumns> <headercolumn width="50px"> <component id="broadcastmessagepopover"> <url>/desktop/scripts/js/teammessage.component.js</url> </component> </headercolumn> <!-- <headercolumn width="50px"> <component id="chat"> <url>/desktop/scripts/js/chat.component.js</url> </component> </headercolumn> --> <headercolumn width="50px"> <component id="make-new-call-component"> <url>/desktop/scripts/js/makenewcall.component.js</url> </component> </headercolumn> <headercolumn width="72px"> <component id="identity-component"> <url>/desktop/scripts/js/identity-component.js</url> </component> </headercolumn> </rightAlignedColumns> </header> <layout> <role>Agent</role> <page> <gadget>/desktop/scripts/js/callcontrol.js</gadget> </page> <tabs> <tab> <id>home</id> <icon>home</icon> <label>finesse.container.tabs.agent.homeLabel</label> <columns> <column> <gadgets> <!-- The following Gadget (Queue Statistics) is only for temporary use and has been superseded by the Live Data gadgets. Please remove the Queues gadget once you have configured Live Data and the Live Data gadgets. --> <gadget>/desktop/scripts/js/queueStatistics.js</gadget> <!-- TEAM STATUS REPORTS: 1. Agent Default view (default), 2. Agent Skill Group Default view --> <!-- <gadget>https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=99E6C8E210000141000000D80A0006C4&filterId_1=agent.id=CL%20teamName&viewId_2=9AB7848B10000141000001C50A0006C4&filterId_2=agent.id=CL%20teamName</gadget> --> <!-- QUEUE STATUS REPORTS: 1. Skill Group Default view (default), 2. Skill Group Utilization view, 3. Precision Queue Default view, 4. Precision Queue Utilization view --> <!-- <gadget>https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=B7371BE210000144000002870A0007C5&filterId_1=skillGroup.id=CL%20teamName&viewId_2=9E760C8B1000014B0000005A0A0006C4&filterId_2=skillGroup.id=CL%20teamName&viewId_3=B71A630C10000144000002480A0007C5&filterId_3=precisionQueue.id=CL%20teamName&viewId_4=286B86F01000014C000005330A0006C4&filterId_4=precisionQueue.id=CL%20teamName</gadget> --> </gadgets> </column> </columns> </tab> <!-- The following Gadgets are for LiveData. If you wish to show LiveData Reports, then do the following: 1) Uncomment each Gadget you wish to show. 2) Replace all instances of "cce-lab-cuic-a.example.com" with the Fully Qualified Domain Name of your Intelligence Center Server. 3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter. IMPORTANT NOTES: - In order for these Gadgets to work, you must have performed all documented pre-requisite steps. - The use of HTTP/HTTPS *must* match what your Users use for the Finesse Desktop (HTTP or HTTPS). - If you wish to use HTTP, then HTTP must be enabled on both Finesse and Intelligence Center. - Do *NOT* change the viewId (unless you have built a custom report and know what you are doing). - The "teamName" will be automatically replaced with the Team Name of the User logged into Finesse (for Team-specific layouts). --> <!-- HTTPS Version of LiveData Gadgets --> <tab> <id>LiveData</id> <icon>tabs</icon> <label>LiveData</label> <columns> <column> <gadgets> <!-- TEAM STATUS REPORTS: 1. Agent Default view (default), 2. Agent Skill Group Default view --> <gadget alternateHosts="cce-lab-cuic-b.example.com">https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=99E6C8E210000141000000D80A0006C4&filterId_1=agent.id=CL%20teamName&viewId_2=9AB7848B10000141000001C50A0006C4&filterId_2=agent.id=CL%20teamName</gadget> <!-- QUEUE STATUS REPORTS: 1. Skill Group Default view (default), 2. Skill Group Utilization view, 3. Precision Queue Default view, 4. Precision Queue Utilization view --> <gadget alternateHosts="cce-lab-cuic-b.example.com">https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=B7371BE210000144000002870A0007C5&filterId_1=skillGroup.id=CL%20teamName&viewId_2=9E760C8B1000014B0000005A0A0006C4&filterId_2=skillGroup.id=CL%20teamName&viewId_3=B71A630C10000144000002480A0007C5&filterId_3=precisionQueue.id=CL%20teamName&viewId_4=286B86F01000014C000005330A0006C4&filterId_4=precisionQueue.id=CL%20teamName</gadget> </gadgets> </column> </columns> </tab> <!-- <tab> <id>manageCustomer</id> <label>finesse.container.tabs.agent.manageCustomerLabel</label> <gadgets> <gadget>/desktop/gadgets/CustomerContext.xml</gadget> </gadgets> </tab> --> <!-- The following Gadgets are for LiveData. If you wish to show More LiveData Reports, then do the following: 1) Uncomment each Gadget you wish to show. 2) Replace all instances of "cce-lab-cuic-a.example.com" with the Fully Qualified Domain Name of your Intelligence Center Server. 3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter. IMPORTANT NOTES: - In order for these Gadgets to work, you must have performed all documented pre-requisite steps. - The use of HTTP/HTTPS *must* match what your Users use for the Finesse Desktop (HTTP or HTTPS). - If you wish to use HTTP, then HTTP must be enabled on both Finesse and Intelligence Center. - Do *NOT* change the viewId (unless you have built a custom report and know what you are doing). - The "teamName" will be automatically replaced with the Team Name of the User logged into Finesse (for Team-specific layouts). --> <!-- If you are showing the "More Live Data Reports" tab, then also uncomment this section. --> <!-- <tab> <id>moreLiveDataReports</id> <label>finesse.container.tabs.agent.moreLiveDataReportsLabel</label> <gadgets> --> <!-- HTTPS Version of LiveData Gadgets --> <!-- AGENT REPORTS: 1. Agent Default view (default) --> <!--<gadget>https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=99E6C8E210000141000000D80A0006C4&filterId_1=agent.id=CL%20teamName</gadget>--> <!-- AGENT SKILL GROUP REPORTS: 1. Agent Skill Group Default view (default) --> <!--<gadget>https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=9AB7848B10000141000001C50A0006C4&filterId_1=agent.id=CL%20teamName</gadget>--> <!-- QUEUE STATUS SKILL GROUP REPORTS: 1. Skill Group Default view (default), 2. Skill Group Utilization view --> <!--<gadget>https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=B7371BE210000144000002870A0007C5&filterId_1=skillGroup.id=CL%20teamName&viewId_2=9E760C8B1000014B0000005A0A0006C4&filterId_2=skillGroup.id=CL%20teamName</gadget>--> <!-- QUEUE STATUS PRECISION QUEUE REPORTS: 1. Precision Queue Default view (default), 2. Precision Queue Utilization view --> <!--<gadget>https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=B71A630C10000144000002480A0007C5&filterId_1=precisionQueue.id=CL%20teamName&viewId_2=286B86F01000014C000005330A0006C4&filterId_2=precisionQueue.id=CL%20teamName</gadget>--> <!-- If you are showing the "more reports" tab, then uncomment this section too. <gadgets> </tab> --> <tab> <id>myHistory</id> <icon>history</icon> <label>finesse.container.tabs.agent.myHistoryLabel</label> <columns> <column> <!-- The following gadgets are used for viewing the call history and state history of an agent. --> <gadgets> <gadget alternateHosts="cce-lab-cuic-b.example.com">https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&viewId=5FA44C6F930C4A64A6775B21A17EED6A&filterId=agentTaskLog.id=CL%20teamName</gadget> <gadget alternateHosts="cce-lab-cuic-b.example.com">https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=CL%20teamName</gadget> </gadgets> </column> </columns> </tab> </tabs> </layout> <layout> <role>Supervisor</role> <page> <gadget>/desktop/scripts/js/callcontrol.js</gadget> </page> <tabs> <tab> <id>home</id> <icon>home</icon> <label>finesse.container.tabs.supervisor.homeLabel</label> <columns> <column> <gadgets> <gadget id="team-performance">/desktop/scripts/js/teamPerformance.js</gadget> <gadget>/desktop/scripts/js/queueStatistics.js</gadget> </gadgets> </column> </columns> </tab> <!-- <tab> <id>manageCustomer</id> <label>finesse.container.tabs.supervisor.manageCustomerLabel</label> <gadgets> <gadget>/desktop/gadgets/CustomerContext.xml</gadget> </gadgets> </tab> --> <tab> <id>LiveData</id> <icon>tabs</icon> <label>LiveData</label> <columns> <column> <gadgets> <!-- TEAM STATUS REPORTS: 1. Agent Default view (default), 2. Agent Skill Group Default view --> <gadget alternateHosts="cce-lab-cuic-b.example.com">https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=99E6C8E210000141000000D80A0006C4&filterId_1=agent.id=CL%20teamName&viewId_2=9AB7848B10000141000001C50A0006C4&filterId_2=agent.id=CL%20teamName</gadget> <!-- QUEUE STATUS REPORTS: 1. Skill Group Default view (default), 2. Skill Group Utilization view, 3. Precision Queue Default view, 4. Precision Queue Utilization view --> <gadget alternateHosts="cce-lab-cuic-b.example.com">https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=B7371BE210000144000002870A0007C5&filterId_1=skillGroup.id=CL%20teamName&viewId_2=9E760C8B1000014B0000005A0A0006C4&filterId_2=skillGroup.id=CL%20teamName&viewId_3=B71A630C10000144000002480A0007C5&filterId_3=precisionQueue.id=CL%20teamName&viewId_4=286B86F01000014C000005330A0006C4&filterId_4=precisionQueue.id=CL%20teamName</gadget> </gadgets> </column> </columns> </tab> <tab> <id>myHistory</id> <icon>history</icon> <label>finesse.container.tabs.agent.myHistoryLabel</label> <columns> <column> <!-- The following gadgets are used for viewing the call history and state history of an agent. --> <gadgets> <gadget alternateHosts="cce-lab-cuic-b.example.com">https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&viewId=5FA44C6F930C4A64A6775B21A17EED6A&filterId=agentTaskLog.id=CL%20teamName</gadget> <gadget alternateHosts="cce-lab-cuic-b.example.com">https://cce-lab-cuic-a.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=CL%20teamName</gadget> </gadgets> </column> </columns> </tab> </tabs> </layout> </finesseLayout>
<!-- *Note: When you upgrade, modify Custom Layout XML appropriately to utilize the benefits of new gadgets. --> <finesseLayout xmlns="http://www.cisco.com/vtg/finesse"> <!-- DO NOT EDIT. The version number for the layout XML. --> <version>1252.02</version> <configs> <!-- The Title for the application which can be customized. --> <config key="title" value="Cisco Finesse"/> <!-- The following entries are examples of changing defaults for desktop properties. To change any property, uncomment the respective line and set the appropriate value. For more details on the properties that can be customized, refer to the Cisco Finesse Administration Guide. Note: The customized properties can only be set in the configs section and are not role-specific. --> <!-- <config key="enableDragDropAndResizeGadget" value="false"/> --> <!-- <config key="wrapUpCountDown" value="true"/> --> <!-- <config key="desktopChatAttachmentEnabled" value="true"/> --> <!-- <config key="forceWrapUp" value="true"/> --> <!-- Possible Values: supervisor_only, conference_controller_and_supervisor, all --> <!-- <config key="enableDropParticipantFor" value="supervisor_only"/> --> <!-- Possible Values: agents, all --> <!-- <config key="dropParticipant" value="agents"/> --> <!-- <config key="displayNavLevelGadgetsFirstInMultitab" value="false"/> --> <!-- The logo file for the application --> <!-- For detailed instructions on using custom icons for logos and tabs, please refer to the section "Customize Title and Logo in the Header" in the Finesse Administration Guide. --> <!-- <config key="logo" value="/3rdpartygadget/files/cisco_finext_logo.png"/> --> </configs> <header> <!-- Please ensure that at least one gadget/component is present within every headercolumn tag --> <leftAlignedColumns> <headercolumn width="300px"> <component id="cd-logo"> <url>/desktop/scripts/js/logo.js</url> </component> </headercolumn> <headercolumn width="230px"> <component id="agent-voice-state"> <url>/desktop/scripts/js/agentvoicestate.component.js</url> </component> </headercolumn> <headercolumn width="251px"> <component id="nonvoice-state-menu"> <url>/desktop/scripts/js/nonvoice-state-menu.component.js</url> </component> </headercolumn> </leftAlignedColumns> <rightAlignedColumns> <headercolumn width="50px"> <component id="broadcastmessagepopover"> <url>/desktop/scripts/js/teammessage.component.js</url> </component> </headercolumn> <headercolumn width="50px"> <component id="chat"> <url>/desktop/scripts/js/chat.component.js</url> </component> </headercolumn> <headercolumn width="50px"> <component id="make-new-call-component"> <url>/desktop/scripts/js/makenewcall.component.js</url> </component> </headercolumn> <headercolumn width="72px"> <component id="identity-component"> <url>/desktop/scripts/js/identity-component.js</url> </component> </headercolumn> </rightAlignedColumns> </header> <layout> <role>Agent</role> <page> <gadget>/desktop/scripts/js/callcontrol.js</gadget> <!-- The page level Multi-Tab gadget. --> <gadget id="agentMultiTabGadgetContainer">/desktop/scripts/js/tabbedGadgets.js</gadget> <!-- The following gadget is for WXM Customer Experience Journey. If WXM is onboarded successfully with all configurations, then replace the url with the actual url obtained by exporting the Cisco Finesse gadget from WXM --> <!-- <gadget managedBy="agentMultiTabGadgetContainer">/3rdpartygadget/files/CXService/CiscoCXJourneyGadget.xml</gadget> --> <!-- The following gadget is for displaying the Answers based on the ongoing conversation between the agent and the customer. If CCAI service is configured and enabled for an agent, the gadget will be rendered on uncommenting the below code--> <!-- <gadget managedBy="agentMultiTabGadgetContainer" hidden="true">/3rdpartygadget/files/ccaiGadgets/answersGadget.xml</gadget> --> <!-- The following gadget is for displaying the Transcript based on the ongoing conversation between the agent and the customer. If CCAI service is configured and enabled for an agent, the gadget will be rendered on uncommenting the below code--> <!-- <gadget managedBy="agentMultiTabGadgetContainer" hidden="true">/3rdpartygadget/files/ccaiGadgets/transcriptGadget.xml</gadget> --> </page> <tabs> <tab> <id>home</id> <icon>home</icon> <label>finesse.container.tabs.agent.homeLabel</label> <columns> <column> <gadgets> <gadget default="true" managedBy="agentMultiTabGadgetContainer">/desktop/scripts/js/queueStatistics.js</gadget> <!-- The Multi-Tab gadget to show live data reports. Uncomment this for displaying the gadgets managed by it. --> <!-- <gadget id="agentReportsMultiTabContainer">/desktop/scripts/js/tabbedGadgets.js</gadget> --> <!-- The following Gadgets are for LiveData. If you wish to show LiveData Reports, then do the following: 1) Uncomment each Gadget you wish to show. 2) Replace all instances of "cuic.example.com" with the Fully Qualified Domain Name of your Intelligence Center Server. 3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter. IMPORTANT NOTES: - In order for these Gadgets to work, you must have performed all documented pre-requisite steps. - Do *NOT* change the viewId (unless you have built a custom report and know what you are doing). - The "teamName" will be automatically replaced with the Team Name of the User logged into Finesse (for Team-specific layouts). --> <!-- HTTPS Version of LiveData Gadgets --> <!-- TEAM STATUS REPORTS: --> <!-- 1. Agent Default view (default) --> <!-- <gadget managedBy="agentReportsMultiTabContainer">https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=99E6C8E210000141000000D80A0006C4&filterId_1=agent.id=CL%20teamName</gadget> --> <!-- 2. Agent Skill Group Default view --> <!-- <gadget managedBy="agentReportsMultiTabContainer">https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=9AB7848B10000141000001C50A0006C4&filterId_1=agent.id=CL%20teamName</gadget> --> </gadgets> </column> </columns> </tab> <!-- The following gadget is for displaying the Digital Channel Gadget. The gadget will be rendered on uncommenting the below code. Multiple instances of manage digital channels gadget in desktop layout are not supported. Only single instance of manage digital channel gadget can be configured in desktop layout.--> <!--tab> <id>manageDigitalChannel</id> <icon>mui-chat-active_16</icon> <label>finesse.container.tabs.agent.manageDigitalChannelLabel</label> <columns> <column> <gadgets> <gadget maxDialogLimit="5" interruptAction="IGNORE" dialogLogoutAction="TRANSFER" gadget-version="LATEST" >/3rdpartygadget/files/ManageDigitalChannel/ManageDigitalChannel.xml</gadget> </gadgets> </column> </columns> </tab--> <tab> <id>myStatistics</id> <icon>column-chart</icon> <label>finesse.container.tabs.agent.myStatisticsLabel</label> <columns> <column> <gadgets> <gadget default="true" managedBy="agentMultiTabGadgetContainer">https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=150&viewId=0B8D11317ED54A80B64F3AE28C5139E5&filterId=agentStats.id=CL%20teamName</gadget> <!-- The following gadget is for WXM Customer Experience Analytics. If WXM is onboarded successfully with all configurations, then replace the url with the actual url obtained by exporting the Cisco Finesse gadget from WXM --> <!-- <gadget>/3rdpartygadget/files/CXService/CiscoCXAnalyticsGadget.xml</gadget> --> </gadgets> </column> </columns> </tab> <tab> <id>myHistory</id> <icon>history</icon> <label>finesse.container.tabs.agent.myHistoryLabel</label> <columns> <column> <!-- The following gadgets are used for viewing the call history and state history of an agent. --> <gadgets> <gadget default="true" managedBy="agentMultiTabGadgetContainer">https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&viewId=5FA44C6F930C4A64A6775B21A17EED6A&filterId=agentTaskLog.id=CL%20teamName</gadget> <gadget>https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=CL%20teamName</gadget> </gadgets> </column> </columns> </tab> <!-- The following Gadgets are for LiveData. If you wish to show More LiveData Reports, then do the following: 1) Uncomment each Gadget you wish to show. 2) Replace all instances of "cuic.example.com" with the Fully Qualified Domain Name of your Intelligence Center Server. 3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter. IMPORTANT NOTES: - In order for these Gadgets to work, you must have performed all documented pre-requisite steps. - Do *NOT* change the viewId (unless you have built a custom report and know what you are doing). - The "teamName" will be automatically replaced with the Team Name of the User logged into Finesse (for Team-specific layouts). --> <!-- If you are showing the "More Live Data Reports" tab, then also uncomment this section. <tab> <id>moreLiveDataReports</id> <icon>reports-more</icon> <label>finesse.container.tabs.agent.moreLiveDataReportsLabel</label> <gadgets> --> <!-- Multi-Tab gadget for extended live data reports. Uncomment this for displaying the gadgets managed by it.--> <!-- <gadget id="moreLiveDataMultiTabContainer">/desktop/scripts/js/tabbedGadgets.js</gadget> --> <!-- HTTPS Version of LiveData Gadgets --> <!-- AGENT REPORTS: 1. Agent Default view (default) --> <!-- <gadget default="true" managedBy="agentMultiTabGadgetContainer">https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=99E6C8E210000141000000D80A0006C4&filterId_1=agent.id=CL%20teamName</gadget>--> <!-- AGENT SKILL GROUP REPORTS: 1. Agent Skill Group Default view (default) --> <!-- <gadget managedBy="moreLiveDataMultiTabContainer">https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=9AB7848B10000141000001C50A0006C4&filterId_1=agent.id=CL%20teamName</gadget>--> <!-- QUEUE STATUS SKILL GROUP REPORTS: 1. Skill Group Default view (default), 2. Skill Group Utilization view --> <!-- <gadget managedBy="moreLiveDataMultiTabContainer">https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=B7371BE210000144000002870A0007C5&filterId_1=skillGroup.id=CL%20teamName&viewId_2=9E760C8B1000014B0000005A0A0006C4&filterId_2=skillGroup.id=CL%20teamName</gadget>--> <!-- QUEUE STATUS PRECISION QUEUE REPORTS: 1. Precision Queue Default view (default), 2. Precision Queue Utilization view --> <!-- <gadget managedBy="moreLiveDataMultiTabContainer">https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId_1=B71A630C10000144000002480A0007C5&filterId_1=precisionQueue.id=CL%20teamName&viewId_2=286B86F01000014C000005330A0006C4&filterId_2=precisionQueue.id=CL%20teamName</gadget>--> <!-- If you are showing the "more reports" tab, then uncomment this section too. </gadgets> </tab> --> </tabs> </layout> <layout> <role>Supervisor</role> <page> <gadget>/desktop/scripts/js/callcontrol.js</gadget> <!-- The page level Multi-Tab gadget. --> <gadget id="supervisorMultiTabGadgetContainer">/desktop/scripts/js/tabbedGadgets.js</gadget> <!-- The following gadget is for WXM Customer Experience Journey. If WXM is onboarded successfully with all configurations, then replace the url with the actual url obtained by exporting the Cisco Finesse gadget from WXM --> <!-- <gadget managedBy="supervisorMultiTabGadgetContainer">/3rdpartygadget/files/CXService/CiscoCXJourneyGadget.xml</gadget> --> <!-- The following gadget is for displaying the Answers based on the ongoing conversation between the agent and the customer. If service is enabled for an agent, the gadget will be rendered on uncommenting the below code--> <!-- <gadget managedBy="supervisorMultiTabGadgetContainer" hidden="true">/3rdpartygadget/files/ccaiGadgets/answersGadget.xml</gadget> --> <!-- The following gadget is for displaying the Transcript based on the ongoing conversation between the agent and the customer. If service is enabled for an agent, the gadget will be rendered on uncommenting the below code--> <!-- <gadget managedBy="supervisorMultiTabGadgetContainer" hidden="true">/3rdpartygadget/files/ccaiGadgets/transcriptGadget.xml</gadget> --> </page> <tabs> <tab> <id>home</id> <icon>home</icon> <label>finesse.container.tabs.supervisor.homeLabel</label> <columns> <column> <gadgets> <gadget default="true" managedBy="supervisorMultiTabGadgetContainer" id="team-performance">/desktop/scripts/js/teamPerformance.js</gadget> <!-- The following gadgets are used for viewing the call history and state history of an agent selected in the Team Performance Gadget. --> <!-- The following gadgets are managed(loaded and displayed) by the team performance gadget (associated with id "team-performance"). This association is done using the mapping of managedBy attribute of the managed gadgets, to the id of managing gadget. If the id for team performance gadget is changed, the values for the associated managedBy attribute for the managed gadgets, also need to be updated with the new id. These managed gadgets are not displayed by default, but would be displayed when the option "view history" is selected, for an agent, in the team performance gadget. Note: As managed gadgets are not displayed by default, placing managed gadgets alone on separate columns of their own, would display blank space in that area. For more details on managed gadgets and managedBy attribute, please refer to Finesse Administration Guide. --> <gadget managedBy="team-performance">https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=275&viewId=630CB4C96B0045D9BFF295A49A0BA45E&filterId=agentTaskLog.id=AgentEvent:Id&type=dynamic&maxRows=20</gadget> <gadget managedBy="team-performance">https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=275&viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=AgentEvent:Id&type=dynamic&maxRows=20</gadget> <!-- The following gadget is for WXM Customer Experience Analytics. If WXM is onboarded successfully with all configurations, then replace the url with the actual url obtained by exporting the Cisco Finesse gadget from WXM --> <!-- <gadget>/3rdpartygadget/files/CXService/CiscoCXAnalyticsGadget.xml</gadget> --> </gadgets> </column> </columns> </tab> <!-- The following gadget is for displaying the Digital Channel Gadget. The gadget will be rendered on uncommenting the below code--> <!--tab> <id>manageDigitalChannel</id> <icon>mui-chat-active_16</icon> <label>finesse.container.tabs.agent.manageDigitalChannelLabel</label> <columns> <column> <gadgets> <gadget maxDialogLimit="5" interruptAction="IGNORE" dialogLogoutAction="TRANSFER" gadget-version="LATEST" >/3rdpartygadget/files/ManageDigitalChannel/ManageDigitalChannel.xml</gadget> </gadgets> </column> </columns> </tab--> <tab> <id>myHistory</id> <icon>history</icon> <label>finesse.container.tabs.agent.myHistoryLabel</label> <columns> <column> <!-- The following gadgets are used for viewing the call history and state history of a logged in supervisor. --> <gadgets> <gadget default="true" managedBy="supervisorMultiTabGadgetContainer">https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&viewId=5FA44C6F930C4A64A6775B21A17EED6A&filterId=agentTaskLog.id=CL%20teamName</gadget> <gadget>https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=CL%20teamName</gadget> </gadgets> </column> </columns> </tab> <tab> <id>teamData</id> <icon>team-data</icon> <label>finesse.container.tabs.supervisor.teamDataLabel</label> <columns> <column> <!-- The following gadget is used by the supervisor to view an agent's queue interval details. --> <gadgets> <gadget default="true" managedBy="supervisorMultiTabGadgetContainer">https://cuic.example.com:8444/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId=0B8D11317ED54A80B64F3AE28C5139E5&filterId=agentStats.id=CL%20teamName</gadget> <gadget>https://cuic.example.com:8444/cuicui/gadget/Historical/HistoricalGadget.xml?viewId=BD9A8B7DBE714E7EB758A9D472F0E7DC&linkType=htmlType&viewType=Grid&refreshRate=900&@start_date=RELDATE%20THISWEEK&@end_date=RELDATE%20THISWEEK&@agent_list=CL%20~teams~&gadgetHeight=360</gadget> </gadgets> </column> </columns> </tab> <tab> <id>queueData</id> <icon>storage</icon> <label>finesse.container.tabs.supervisor.queueDataLabel</label> <columns> <column> <gadgets> <gadget default="true" managedBy="supervisorMultiTabGadgetContainer">/desktop/scripts/js/queueStatistics.js</gadget> </gadgets> </column> </columns> </tab> </tabs> </layout> </finesseLayout>