UCCE SSO

• https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise/211307-Unified-Contact-Center-Enterprise-UCCE.html
• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/configuration/guide/ucce_b_features-guide-1261/ucce_m_single_sign_on-1261.html
• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_2/administration/guide/administration-guide-for-cisco-unified-contact-center-enterprise-release-1262/ucce_m_single-sign-on-administration.html

older links

• https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/200612-Configure-the-Identity-Provider-for-UCCX.html
• https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise/214555-configure-auto-populating-user-id-on-ad.html
• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html#concept_D06EE43CBEB8FEB8205430F7D0AAB3BC
• https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/200662-ADFS-IdS-Troubleshooting-and-Common-Prob.html

Confirm Cisco IDS and ADFS are using the same NTP Server (or are both synced to an accurate NTP Server)

*Regenerate the Encryption/Signature key by clicking Regenerate *Regenerate the SAML Certificate by clicking Regenerat *Install AFDS on W2016 *Download the ADFS federation meta XML file -

https://<ADFS Server FQDN>/federationmetadata/2007-06/federationmetadata.xml

*Download the Ids Meta Data XML file from Ids

*create the Replaying Party Trust - with two Claims Name (as per Cisco docs) … *Upload the above ADFS XML file into IDS *Test

• Register the UCCE Servers with Ids
• Pass the SSO test
• Set to Hybrid (from non SSO)
• Now CCE agents users have the SSO checkbox which is now enabled and can be checked.

• https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/200662-ADFS-IdS-Troubleshooting-and-Common-Prob.html