UCCE Check List
System Wide
Windows
OS
/ security Patches
AV
Monitoring
Backup
ICM
ICM Reskiller A / B
Logger in Sync
Router in Sync
PG Side A / B with failover test
Firewall on, on ICM Servers
Real Time Reporting on A / B
Historical Reporting on A / B
Agent Desktop A / B with failover test
UCCE Deployment Type set
Wallboards
CVP
CVP Media Servers A / B
VXML Server A / B
Custom VXML - SQL, Java etc
FTP
if required on Media Servers
IOS at correct level and with correct tcl,vxml scripts
Survivability test
CUIC
Real Time Reporting
Historical Reporting
User access (AD)
User Sync
Email
CTIOS / Finesse
Agent Login
Supervisor Login
Failover A / B
CVP Studio
Backup
Call Recording
Call Recording - CUCM Tagging, ICM Tagging, Pause & Resume