Webex Connect

JavaScript Examples

In order of importance.

Connector Node
- A new “connector node” which doesn't have any failure exits, just a single success exit. Like other nodes, it would be possible to set on enter / on leave variable / logging etc. It use is to to allow two nodes that which won't join natively - (currently I use Evaluate node to do this - but this quite painful). It can also be make complex flows easier to view / understand.
- examples - two separate outputs from an evaluate node cannot go to a single node, e.g. a play prompt node - which is not idea - but 'connector node' would fix this.

Curved Links
- Flow to use “Curved (Connector) Links”- so it is possible to see where they route to instead of clicking to straight lines. Discuss with the Webex Contact Centre team who made a similar feature enhancement.

Service Global Variables - accessible by all flows within a Service - so a variable can be changed in one flow and read by another.

Logbooks file types “tsv”
- so Tab Separated Files can be downloaded and immediately opened in EXCEL. It supports Tab separated Format - but only allows files to end in .txt and .csv - which doesn't make sense - this is easy / trivial fix.

Dynamic Prompts, i.e. Prompts can use a variable in their name - currently only be statically, e.g. foldername/$(variable)1.wav

Search/Find option
- When in a flow - there is no search option? Say you want to search for a node which has a prompt of “P1001” or you want to find a node which has JavaScript of 'blah' etc.

Favorite TTS voice
- Be able to save a favourite(s) TTS voice - so when adding prompts you don't have to select 4 dropdown each and every time to create each wav file - you can just select / check your favourite TTS

Play Node Improvement
- Prompts (not IVR / Digit) not configurable to be bargeable. i.e. should have a checkbox, which if set allows DTMF to be passed and if there is a Menu or collect input node later this is captured there.

JavaScript toLocaleString in Webex Connect currently doesn't support TimeZone - so I had to manually create JS to change to local time from UTC to IST (Irish Standard Time) - this is a pain, e.g.
- i.e. this does NOT work - new Date(“2020-09-17T17:15:00.000Z”).toLocaleString('en-GB', { timeZone: 'Europe/London' })
- Sample Code I used to convert time from UTC to IST - https://orourke.tv/web/doku.php?id=code:javascript:home#check_if_current_date_is_within_30_dates_of_manually_enters_date_time_in_ist_format

IVR and Collect Digits nodes should have interrupt audio checkbox checked by default (very minor - but very simple to do)

If you use a variable in JavaScript code - it must be set previously - e.g. add to log or something (crazy I know).

let enteredNumGB = $(n152.collect.input).toString();

i.e. the variable $(n152.collect.input) must be logged to log file or something! Why???