WxCC Wishlist / Bugs

• All lists wherever they appear (drop down, filter lists etc) should be in alphabetical order - many cases where they are not - above show some
  • This issue also exists in Flow Designer - the nodes seem to be listed in a random order - not by type and not alphabetically.
• All Tables - which shows multiple columns - such as Contact Centre user - every column should be individually filterable (not a global filter textbox) and should be sortable.
• All config entities - should be able to be copied (business hours, resource collections cannot be - but should be).

Webchat Form

• Webchat form customization is very basic - not sufficient for customer needs.
  • Should be similar to Cisco ECE capabilities where the CSS is fully editable.
  • Today - it is not possible to match customers website design fully
    • color scheme (color gradients)
    • unable to change font (type and size)
    • unable to change textboxes or button shape

All of this is possible on ECE today and all of this is required by some customers where their web design team demand the webchat form matches the rest of their website design requirements exactly.

HTTP NODE

• Even with decrypt enabled - it still does not show the full response. This is a bug / design flaw.
• 
• The proper behaviour should be - so show all fields - if the flow and the node have decrypt enabled.
  • A further enhancement would be that you could add 'sensitive' fields at the node (e.g. add a list of sensitive fields in JSON format - and if any fields contained these names then these fields and only these fields would be * out. But today WxCC is deciding what fields are sensitive automatically - which makes configuring and troubleshooting overly complex.

Browser Notifications

• Browser popup is notifying user of updates that the user doesn't want to be notified of. i.e. you should be able to configure which notifications should you get and by default only the absolute needed ones should be enabled (such as Agent Desktop ringing / when browser is minimized).
• Today - when using WxCC Desktop and WxCalling - if the agent makes or receives a call via Webex App - they get a Browser / Chrome notification from the WxCC desktop app when call starts and when call ends - but they already get notified of this on their desktop and they get this notification even if not minimized and I don't believe ANY agent wants this browser notification (so we need to be able to disabled - but we don't want to disable ALL notifications - such as WxCC Desktop alerting when browser is minimized - which is very important).
• 

• to be able to set the default configuration of all of the WxCC Desktop user settings
  • enable 'Manage Webex Calling calls in Agent Desktop'
  • enable dark mode etc.
  • Why? I spend a ridiculous amount of time telling the agents the same thing, such as how to enabled “Manage Webex Calling Calls in Agent Desktop” - if they do this and then clear their browser cache - the setting is lost and most agents forget how to re-enable it again.

Bugs I would like to log when I get time.

• When logging into the wxcc desktop - if you log into the wrong region (e.g. eu1 instead of eu2) or a user who is an admin - instead of giving an error it just shows blank page and doesn't progress.
• when adding Global Variables in Flow Designer they are not presented in alphabetical order.
• In Contact Center → Flows, the flows are ordered in Alphabetical order - but it is case sensitive - so lower case is NOT in order - but at the end of all upper cases (should be case insensitive alphabetical order).
• Cannot copy and paste an node from one flow to another flow - it “Clipboard data not relevant here” - this is more a feature request - but would be very nice.
• If Recording is enabled at the tenant level - you can disable recording at a Queue (you need to disable at tenant level and ythen enable at each queue).
• Cannot import a WxConnect Flow which has a custom node into another tenant (even I think if you create that custom node). Maybe could be solved if you coudl import and export nodes and then the flows? But it SHOULD allow imports to work - but just that node doesn't get imported (i.e. like ICM) - and then you can add that node later. This is a major impact - as unable to properly backup scripts or migrate from one tenant to another.
• not been able to copy Business Hours or Resource Collections (you be able to copy ALL config) - yes this is more complex for Business hours, as you have to create a copy of the shifts from the originating Business Hours - but far from impossible.
• Adding a Skill to a Queue (e.g. proficiency skill) - the skills are NOT listed in alphabetical order
• Flow Designer - when in read only mode - you can't see the values in the nodes - e.g. pebble config - you SHOUDL be able to see all the config the same as in edit mode - but just not change anything
• When Adding a New Voice Channel - and you are selecting the PSTN number - the PSTN number fields are really narrow - and you can see the complete number - you have to use filter to enter the last digits or add ANY number - and then edit the channel AFTER creating to correctly select the correct number - very poor GUI design here! :)