Oracle

Oracle Service Cloud (Formerly RightNow) Pricing

• https://www.oracle.com/assets/tx-rightnow-price-list-5041790.pdf

Service Cloud Chat Admin Config

• https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/css_admin_chat_configuration.htm#FAMUGac1130112

Service Cloud Chat Config

• https://docs.oracle.com/en/cloud/saas/service/18b/famug/chat-configuration.html
• https://docs.oracle.com/en/solutions/handoff-skill-to-live-agent/configure-chat-queues-oracle-service-cloud1.html#GUID-D8839995-1933-48F3-B1D1-B57F5A91F4C6