Cisco Contact Centre

• Webex CC
• Webex Calling
• Webex Connect
• Cisco CCE
• Cisco CCX

• Partner Helpdesk - https://help.webex.com/en-us/contact → Chat with an Expert -
• https://xpert.cisco.com/
• https://collabtoolbox.cisco.com/

• Partner Success Portal
• https://help.webex.com/
• https://tacconnect.cisco.com/
• www.cisco.com/go/contactcenter

• http://cisco.cvent.com/APO_Events
• https://developer.cisco.com/codeexchange/
• API
  • https://developer.webex-cx.com/
  • https://webexapis.com
  • https://api.wxcc-us1.cisco.com
  • https://github.com/orgs/CiscoDevNet/repositories?q=contact&type=all&language=&sort=
• Webex Experience Management
• CJAAS - Customer Journey as a Service
• CJAAS - Top 20 Use Cases

• WxCC - Webex Contact Center

• JDS APIs - https://developer.webex-cx.com/documentation/journey
• JDS Overview Vidcast - https://app.vidcast.io/share/889c2cbf-51b2-4cc9-94f8-9143078dca83
• JDS Use Case Vidcast - https://app.vidcast.io/share/eed57335-b260-466b-b7cf-b3e1546f9cb3
• CloudEvent Spec Details - https://github.com/cloudevents/spec/blob/v1.0.2/cloudevents/spec.md
• JDS Widget GitHub Link - https://github.com/CiscoDevNet/cjaas-widgets

• Cisco Flex 3.0 Contact Center Ordering Guide
• Cisco Collaboration Flex 3.0 Contact Center Data Sheet
• Webex Connect Ordering guide
• WebexConnect DataSheet
• Google Dialogflow Pricing
• SalesConnect.cisco.com - Webex Connect SKU List

• Conversational IVR
• Chat
• Voice → Text Translation
• Cisco Contact Centre AI

• UC Collab Ideas / Feature Requests
  • https://ciscocollaboration.ideas.aha.io/ideas/COLLAB-I-6226
  • https://ciscocollaboration.ideas.aha.io/ideas/COLLAB-I-2350
  • https://ciscocollaboration.ideas.aha.io/ideas/COLLAB-I-19850
  • https://ciscocollaboration.ideas.aha.io/ideas/COLLAB-I-12848
  • https://ciscocollaboration.ideas.aha.io/ideas/COLLAB-I-19851
  • https://ciscocollaboration.ideas.aha.io/ideas/COLLAB-I-19827
  • https://ciscocollaboration.ideas.aha.io/ideas/COLLAB-I-19826
  • https://ciscocollaboration.ideas.aha.io/ideas/COLLAB-I-19825
  • https://ciscocollaboration.ideas.aha.io/ideas/COLLAB-I-19824

• AI / GBT to create Summary of call post call.
• Agent Assist

• https://cs.co/developer-community - Cisco's Developer Community
• https://developer.cisco.com/
• https://developer.cisco.com/codeexchange/

• http://cs.co/CollaborationPartnerNewsletter

• https://www.cisco.com/c/en/us/about/accessibility/voluntary-product-accessibility-templates.html
  • Voluntary Product Accessibility Template (VPAT) is a document that contains a list of requirements needed for a product to conform to Section 508 of the Rehabilitation Act. The template format allows vendors to state their products' conformance to Section 508, requirement by requirement

• https://luvvoice.com/

After creating a Service App - and request for authorization - you need to authorization it on WxControl hub

• Webex Control Hub > Management > Apps > Service Apps
  • Search for the app and approve it.