Cisco Contact Centre
Partner Help Desk - PHD / Training
- Partner Helpdesk - https://help.webex.com/en-us/contact → Chat with an Expert -
HELP
- API
WxCC
Customer Journey Service
- JDS Overview Vidcast - https://app.vidcast.io/share/889c2cbf-51b2-4cc9-94f8-9143078dca83
- JDS Use Case Vidcast - https://app.vidcast.io/share/eed57335-b260-466b-b7cf-b3e1546f9cb3
- CloudEvent Spec Details - https://github.com/cloudevents/spec/blob/v1.0.2/cloudevents/spec.md
- JDS Widget GitHub Link - https://github.com/CiscoDevNet/cjaas-widgets
Ordering / Pricing Guides
Cisco Contact Centre AI
- Conversational IVR
- Chat
- Voice → Text Translation
Feature Enhancments
AI Uses
- AI / GBT to create Summary of call post call.
- Agent Assist
Communities
- https://cs.co/developer-community - Cisco's Developer Community