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PUT reference Guide
Raising a PUT tool case
https://www.cisco.com/cisco/psn/web/workspace
Follow the below steps to raise a Customer Service request for the Product Upgrade Tool (PUT): Access Customer Service Central https://www.cisco.com/cisco/psn/web/workspace 1.) Select ‘Open a Case’ 2.) Select ‘View All’ under the Program and Tool Support category 3.) Select ‘Other Tool Inquiries’ from pop-up window 4.) Select ‘Product Upgrade Tool’ from Tool/Application drop-down selection Do include/provide: • GLO case number in the Subject field • Customer’s CCO id in “Customer ID#” field • Service contract # in “Service Contract #” field • Select tick box for “This case has an alternate contact • Select tick box for “Send a copy of all email correspondence to another contact” • Customer’s contact email, account team contacts (as applicable)
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http://www.cisco.com/partner/WWChannels/technologies/resources/CallManager/
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_how_to_order.html
Services Quoting and Ordering for Resellers and Distributors - serial number lookup
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