Cisco Voice Portal

• Cisco Customer Virtual Assistant White Paper
• Configuring CVA
• Troubleshooting CVA

• CVP Devnet

• CVP Engineering Specials
• CVP CallServer TIPS
• CVP Fetch Audio
• CVP Router Configs
• CVP Reporting Server
• CVP Courtesy Callback
• Cisco GUID
• CVP Sample Gateway Config
• CVP JConsole
• REST Client
• SOAP Webservice
• CVP Media File Reload
• Cisco CVP7 SNMP MIBs
• Cisco CVP - How to Configure JNDI for Database Integration
• CVP Script Examples
• configuring-jdbc-pool-high-concurrency
• Tomcat 5.5 JNDI How to
• Get CVP Callserver IP address if CUCM is the Routing Client
• Remove CVP Survivability Calling Party Name
• CVP SIP Headers
• ReqICM
• CVP Getting a List of all applications used
• CVP SIP Refer Example
• CVP Variable Passing
• CVP VVB
• IOS VB - CVP MRCPv2
• Call Studio Java Examples
• Cisco Virtual Assistant / Cisco Answers

Allow Anonymous Read & Write Access
Configure FTP to only allow login from VXML Servers
Configure the Upload Folder Security to have Full access for the User “IUSR”

• Open IIS
• Select Server Home (root level)
• Select FTP IP Address and Domain Restrictions
• Edit Feature - Deny for unspecificed users
• Add the following:
  • 127.0.0.1
  • A side VXML Server IP
  • B side VXML Server IP

Reference: https://social.technet.microsoft.com/Forums/windowsserver/en-US/7c896c7c-9b3f-4830-9617-6de3ab78bb83/ftp-anonymous-login-iis-75?forum=winserverfiles

netsh advfirewall firewall add rule name="FTP (non-SSL)" action=allow protocol=TCP dir=in localport=21
netsh advfirewall set global StatefulFtp enable

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/sip_tn/9_1_1/sip_t_n/preface.html

M = {}
function M.inbound_ANY(msg)
  -- Remove the display name from the Remote Party ID Header Inbound
  local rpid = msg:getHeader("Remote-Party-ID")
  local uri = string.match(rpid, "(<.+>.+)")
  msg:modifyHeader("Remote-Party-ID",uri)
end
function M.inbound_ANY_ANY(msg)
  -- Remove the display name from the Remote Party ID Header Outbound
  local  rpid = msg:getHeader("Remote-Party-ID")
  local uri = string.match(rpid, "(<.+>.+)")
  msg:modifyHeader("Remote-Party-ID",uri)
end
return M

You need to add the following to the VXML Server Tomcat Parameters via the registry and restart:

-Dhttps.client.protocol=TLSv1.2

Registry Options Location:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\VXMLServer\Parameters\Java\Options]

Use Local vars (Set value) and use the below JavaScript

var str = {Data.Session.pin};
eval(str.length);

var str = {Data.Session.MyDoubleValue}
eval(parseInt(str, 10));

var str = {Data.Session.MyDoubleValue}
eval(str | 0); 

var str = {Data.Session.MyDoubleValue};
myint = ~~str;
eval (myint);

var a = 5;
var b = 3;
var c = a+b;
eval (c);

removing first character from a string

var str = {Data.Session.var1};
eval(str.substring(1));

Removing leading digit of phone number and adding +353

var enteredNum = {Data.Element.Digits_EnterPhoneNum.value};
var e164Num = '+353' + enteredNum.slice(1);
eval(e164Num);

Be careful how strings are returns - I found you had to quote as follows - but not sure why above works - which is also a string i.e. using eval(mybanana); doesn't work.

var mybanana = 'banana';
eval("mybanana");

So do no use eval if you want to return an integer. Convert to a string and just have the string as the last line as in the below example.

var pollDurationInt;
pollDurationInt = {Data.Session.pollDuration};
pollDurationInt = parseInt(pollDurationInt,10);
pollDurationInt = pollDurationInt .toString();
pollDurationInt;

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp10_0/feature/guide/CCVP_BK_FA976D84_00_feature-guide-for-cisco-customer/CCVP_BK_FA976D84_00_feature-guide-for-cisco-customer_chapter_01.html#CCVP_TP_UBA774D8_00

WSM URL

• https://mycvphost.mydomain.com:8111/cvp-dp/rest/DiagnosticPortal/GetProductVersion
• https://mycvphost.mydomain.com:8111/cvp-dp/rest/DiagnosticPortal/ListAppServers
• https://mycvphost.mydomain.com:8111/cvp-orm/rest/i18n/bundle?time=1644598139279

If you don't have access to CVP Ops console or CCE12 PCCE Admin Inventory does not have B side and you need to update CVP B side routing. This should not be used in Production. After making a change the srv.xml and sip.properties file - you will need to restart CVP Call Server

File: C:\Cisco\CVP\conf\srv.xml

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<locater>
    <host name="cucmlabcluster.mydomain.com">
        <record destination="10.0.0.101" port="5060" securePort=" " priority="10" weight="10"/>
    </host>
    <host name="voicebrowser.mydomain.com">
        <record destination="CUCMA.mydomain.com" port="5060" securePort=" " priority="10" weight="10"/>
        <record destination="CUCMB.mydomain.com" port="5060" securePort=" " priority="10" weight="10"/>
    </host>
</locater>
</xml>

File: C:\Cisco\CVP\conf\sip.properties This includes the number to SIP SRV Group mapping and a RONA settings - see below for an example

# System configuration static routes for local routing without an outbound proxy.
SIP.System.Proxy.Route = 777!,voicebrowser.mydomain.com;91!,voicebrowser.mydomain.com;92!,voicebrowser.mydomain.com;XXXXX,cucmlabcluster.mydomain.com;0!,cucmlabcluster.mydomain.com;


# System configuration DN patterns to match for setting call specific Expires header (RONA) on outbound invites from sip b2bua.
SIP.System.OutboundInviteTimeout = XXXXX,15;0!,60;

• Paul Tindal Doc on Position in Queue / Shadow Queue
• Use above approach to log the call, including policy / account number and router call keys.

The above approach captures if a call is in queue or not, it does not capture if the call was answered or not. So to get this info:

• Use a Finesse Workflow on the Agent PC which updates the record as Call answered which updates the Database (very simple to do) - just need a Simple Webservice to front the Database.
• A update once an hour / day can also update the database using the TCD records which can correct / records if necessary.

• https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise/215445-exchange-self-signed-certificates-in-a-u.html
• https://www.cisco.com/c/en/us/support/docs/contact-center/packaged-contact-center-enterprise-1261/220693-exchange-self-signed-certificates-in-a-p.html
• https://www.cisco.com/c/en/us/support/docs/contact-center/unified-customer-voice-portal-1261/217475-automate-cvp-certificate-commands.html
• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp_12_5/configuration/guide/ccvp_b_configuration-guide-12-5-1/ccvp_b_configuration-guide-12-5-1_chapter_01.html#concept_87C9980F85BE1124BCE834BD3F2852F3

• https://developer.cisco.com/docs/customer-voice-portal/#!data-structure-for-speech-configuration/data-structure-for-speech-configuration

Error Occurred Internal Server Error. Try again later or contact your system administrator.

The Browser Developer tools Network tab show a RC (Response Code) of 401 in the JSON response from the Call Server as per below (the second line)

ucce-lab-cvp-ops.example.com - - [16/Jun/2022:12:40:14 +0100] "GET /cvp-orm/rest/i18n/bundle?time=1655379615935 HTTP/1.1" 200 11318
ucce-lab-cvp-ops.example.com - - [16/Jun/2022:12:40:15 +0100] "GET /cvp-orm/rest/smartlicense/licensetype?time=1655379616150 HTTP/1.1" 401 

• When trying to select the license type, we get error “Internal Server Error. Try again later or contact your system administrator”.
• Checked the browser console logs and see if we get 401 error and also from the Tomcat logs
• Checked the Password mentioned in the webservicescredentials.xml are same on OAMP and CVP box for which you are getting the above error
• Role specified in webservicescredentials.xml is WSM.USER_ROLE_Serviceability_Administrationny - Both are the identical
• NOAMP will check the webservicescredentials.xml file when orm.oamp.id is updated correctly in “orm.properties” file.

• open orm.properties file on the OAMP and copy the orm.oamp.id line and replace the same line in the callserver orm.properties files.
• Restart WSM on the Call Servers

Reference: https://www.cisco.com/c/en/us/support/docs/contact-center/packaged-contact-center-enterprise/215354-exchange-self-signed-certificates-in-a-p.html

command to delete the self-signed certificates:

%CVP_HOME%\jre\bin\keytool.exe -storetype JCEKS -keystore %CVP_HOME%\conf\security\.keystore -delete -alias wsm_certificate
%CVP_HOME%\jre\bin\keytool.exe -storetype JCEKS -keystore %CVP_HOME%\conf\security\.keystore -delete -alias vxml_certificate
%CVP_HOME%\jre\bin\keytool.exe -storetype JCEKS -keystore %CVP_HOME%\conf\security\.keystore -delete -alias callserver_certificate

command to create the self-signed certificates (for 10 years):

%CVP_HOME%\jre\bin\keytool.exe -storetype JCEKS -keystore %CVP_HOME%\conf\security\.keystore -genkeypair -alias wsm_certificate -keysize 2048 -keyalg RSA -validity 3650
%CVP_HOME%\jre\bin\keytool.exe -storetype JCEKS -keystore %CVP_HOME%\conf\security\.keystore -genkeypair -alias vxml_certificate -keysize 2048 -keyalg RSA -validity 3650
%CVP_HOME%\jre\bin\keytool.exe -storetype JCEKS -keystore %CVP_HOME%\conf\security\.keystore -genkeypair -alias callserver_certificate -keysize 2048 -keyalg RSA -validity 3650

command to delete the self-signed certificates:

%CVP_HOME%\jre\bin\keytool.exe -storetype JCEKS -keystore %CVP_HOME%\conf\security\.keystore -delete -alias wsm_certificate
%CVP_HOME%\jre\bin\keytool.exe -storetype JCEKS -keystore %CVP_HOME%\conf\security\.keystore -delete -alias callserver_certificate

command to create the self-signed certificates (for 10 years)

%CVP_HOME%\jre\bin\keytool.exe -storetype JCEKS -keystore %CVP_HOME%\conf\security\.keystore -genkeypair -alias wsm_certificate -keysize 2048 -keyalg RSA -validity 3650
%CVP_HOME%\jre\bin\keytool.exe -storetype JCEKS -keystore %CVP_HOME%\conf\security\.keystore -genkeypair -alias callserver_certificate -keysize 2048 -keyalg RSA -validity 3650

%CVP_HOME%\jre\bin\keytool.exe -storetype JCEKS -keystore %CVP_HOME%\conf\security\.keystore -export -alias wsm_certificate -file %CVP_HOME%\conf\security\wsm.crt

%CVP_HOME%\jre\bin\keytool.exe -storetype JCEKS -keystore %CVP_HOME%\conf\security\.keystore -export -alias callserver_certificate -file %CVP_HOME%\conf\security\callserver.crt

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/12-6-2/configuration/guide/ccvp_b_1262-configuration-guide-for-cisco-unified-customer-voice-portal/ccvp_m_1252-unified-cvp-security.html?bookSearch=true#topic_plj_n1w_k2b

*https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/configuration/guide/ucce_b_security-guide_12_6_1/ucce-m-cce-orchestration-windows-openssh-hardening-126.html

Add to the Java Options key located at: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Apache Software Foundation\Procrun 2.0\OPSConsoleServer\Parameters\Java\

Note above is for CVP Ops console tomcat - but you can also set it for wsm, callserver, vxmlserver tomcat installs etc.

-Djdk.security.defaultKeySize=DiffieHellman:2048 
-Djdk.tls.ephemeralDHKeySize=2048