UCCE Check List
System Wide
- Windows OS / security Patches
- AV
- Monitoring
- Backup
ICM
- ICM Reskiller A / B
- Logger in Sync
- Router in Sync
- PG Side A / B with failover test
- Firewall on, on ICM Servers
- Real Time Reporting on A / B
- Historical Reporting on A / B
- Agent Desktop A / B with failover test
- UCCE Deployment Type set
- Wallboards
CVP
- CVP Media Servers A / B
- VXML Server A / B
- Custom VXML - SQL, Java etc
- FTP if required on Media Servers
- IOS at correct level and with correct tcl,vxml scripts
- Survivability test
CUIC
- Real Time Reporting
- Historical Reporting
- User access (AD)
- User Sync
- Email
CTIOS / Finesse
- Agent Login
- Supervisor Login
- Failover A / B
CVP Studio
- Backup
Call Recording
- Call Recording - CUCM Tagging, ICM Tagging, Pause & Resume