WxCC - Webex Contact Center

• WXCC Call Flow Summary

• Control Hub: https://admin.webex.com/
• Agent: https://desktop.wxcc-eu1.cisco.com/
• Wx Admin - Gold Tenant
• WXCC Management Portal - Gold Tenant

• https://web-int.webex.com/spaces
• Webex Status

• WFO FAQ

• https://cisco.sharepoint.com/sites/WxCCPartnerEnablement
• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/Voiceonboarding2/wcc-voice-onboarding-2-book/wcc_b__voiceonboarding_cube_license.html
• https://www.cisco.com/c/en/us/support/customer-collaboration/webex-contact-center/products-installation-and-configuration-guides-list.html
• https://portal-v2.wxcc-eu1.cisco.com/ccone-help-new/index.html#!g_webexcc-overview.html (need to be logged in)

• https://golearn.webex.com/learn/signin

• https://developer.webex-cx.com/

• https://developer.webex-cx.com/documentation/guides/desktop#finesse-gadget-migration

• Wallboard Sample using WebexCC Reporting APIs

• Google Sheet

• [email protected]

  Administrator

• [email protected]

  Premium Agent

• [email protected]

  Standard Agent

• [email protected]

  Agent (not created on WxAdmin)

• [email protected]

  Supervisor (not created on WxAdmin or gmail yet)

• [email protected]

  Gerry Webex Training Account

• [email protected]

• 01 711 7600 - 7689

!
voice class e164-pattern-map 1
description Cisco WX CC DDIs
e164 +353171176[0-8].$
!
voice class server-group 1
ipv4 10.x.x.x preference 1
ipv4 10.x.x.x preference 2
description Cisco Webex CC
!
voice class server-group 2
ipv4 10.x.x.x preference 1
ipv4 10.x.x.x preference 2
description Cisco CUCM
!
dial-peer voice 300 voip
description Inbound dial-peer
session protocol sipv2
incoming called-number .
voice-class codec 1 offer-all
voice-class sip bind control source-interface Loopback0
voice-class sip bind media source-interface Loopback0
dtmf-relay rtp-nte
no vad
!
dial-peer voice 101 voip
description Cisco CC SBC Server Group
translation-profile outgoing SIP-voice
preference 1
session protocol sipv2
session server-group 1
destination e164-pattern-map 1
voice-class codec 1 offer-all
voice-class sip profiles 2
voice-class sip options-keepalive profile 1
voice-class sip bind control source-interface Loopback0
voice-class sip bind media source-interface Loopback0
dtmf-relay rtp-nte
no vad
!
dial-peer voice 201 voip
description eircom SIP-CUCM
translation-profile outgoing SIP-voice
preference 1
destination-pattern .T
session protocol sipv2
session server-group 2
voice-class codec 1 offer-all
voice-class sip profiles 1
voice-class sip options-keepalive profile 1
voice-class sip bind control source-interface Loopback1
voice-class sip bind media source-interface Loopback1
dtmf-relay rtp-nte
no vad

• SIP Trunk - CSS-CUBE
• CSS-CUBE → PT-CUBE-Xlate, PT-Internal
• Translation Patterns
  • 0! → CSS-National → Prefix 9
  • 017117[4-6]XX → Internal → 5XXXX

Demo Website

• http://purplepi.ie/chat/webex/index.html

Or Copy and paste JavaScript Code into https://www.w3schools.com/html/tryit.asp?filename=tryhtml_default

<script>
    //Name of the Customer Support Template: CCBU_Chat_Template
    //Name of the Organisation: Eir GOLD
      (function(document, script) {
      var bubbleScript = document.createElement(script);
      e = document.getElementsByTagName(script)[0];
      bubbleScript.async = true;
      bubbleScript.CiscoAppId =  'cisco-chat-bubble-app';
      bubbleScript.appPrefix = 'bts';
      bubbleScript.DC = 'appstaging.ciscoccservice.com';
      bubbleScript.orgId = '19f07ce0-4d06-4fdc-9323-fec2b2c4ba26';
      bubbleScript.templateId = '125e96a0-6614-11eb-9e1d-d191edf0c705';
      bubbleScript.src = 'https://bubble.appstaging.ciscoccservice.com/bubble.js';
      bubbleScript.type = 'text/javascript';
      bubbleScript.setAttribute('charset', 'utf-8');
      e.parentNode.insertBefore(bubbleScript, e);
      })(document, 'script');
</script>

• https://int-admin.webex.com/login
• 01 711 76[0-8]X
• Control Hub: https://int-admin.webex.com/
• Portal: https://portal.ext.appstaging.ciscoccservice.com/portal/home.html
• Agent: https://agent.ext.appstaging.ciscoccservice.com/ada-ws/home
• Analyzer: https://analyzer.ext.appstaging.ciscoccservice.com/analyzer/home