WxCC - Webex Contact Center
My other WxCC Pages
URLs
Docs
- https://portal-v2.wxcc-eu1.cisco.com/ccone-help-new/index.html#!g_webexcc-overview.html (need to be logged in)
Certification
Developer
Desktop
Wallboards / Reporting
Gold Tenant 2.0
Docs
Users Agents
[email protected]
Administrator
[email protected]
Premium Agent
[email protected]
Standard Agent
[email protected]
Agent (not created on WxAdmin)
[email protected]
Supervisor (not created on WxAdmin or gmail yet)
[email protected]
Gerry Webex Training Account
Test Numbers
- 01 711 7600 - 7689
35317117600 | Jason |
35317117601 | Gerry |
CUBE Config Extract
! voice class e164-pattern-map 1 description Cisco WX CC DDIs e164 +353171176[0-8].$ ! voice class server-group 1 ipv4 10.x.x.x preference 1 ipv4 10.x.x.x preference 2 description Cisco Webex CC ! voice class server-group 2 ipv4 10.x.x.x preference 1 ipv4 10.x.x.x preference 2 description Cisco CUCM ! dial-peer voice 300 voip description Inbound dial-peer session protocol sipv2 incoming called-number . voice-class codec 1 offer-all voice-class sip bind control source-interface Loopback0 voice-class sip bind media source-interface Loopback0 dtmf-relay rtp-nte no vad ! dial-peer voice 101 voip description Cisco CC SBC Server Group translation-profile outgoing SIP-voice preference 1 session protocol sipv2 session server-group 1 destination e164-pattern-map 1 voice-class codec 1 offer-all voice-class sip profiles 2 voice-class sip options-keepalive profile 1 voice-class sip bind control source-interface Loopback0 voice-class sip bind media source-interface Loopback0 dtmf-relay rtp-nte no vad ! dial-peer voice 201 voip description eircom SIP-CUCM translation-profile outgoing SIP-voice preference 1 destination-pattern .T session protocol sipv2 session server-group 2 voice-class codec 1 offer-all voice-class sip profiles 1 voice-class sip options-keepalive profile 1 voice-class sip bind control source-interface Loopback1 voice-class sip bind media source-interface Loopback1 dtmf-relay rtp-nte no vad
CUCM Config
- SIP Trunk - CSS-CUBE
- CSS-CUBE → PT-CUBE-Xlate, PT-Internal
- Translation Patterns
- 0! → CSS-National → Prefix 9
- 017117[4-6]XX → Internal → 5XXXX
CHAT
Demo Website
Or Copy and paste JavaScript Code into https://www.w3schools.com/html/tryit.asp?filename=tryhtml_default
<script> //Name of the Customer Support Template: CCBU_Chat_Template //Name of the Organisation: Eir GOLD (function(document, script) { var bubbleScript = document.createElement(script); e = document.getElementsByTagName(script)[0]; bubbleScript.async = true; bubbleScript.CiscoAppId = 'cisco-chat-bubble-app'; bubbleScript.appPrefix = 'bts'; bubbleScript.DC = 'appstaging.ciscoccservice.com'; bubbleScript.orgId = '19f07ce0-4d06-4fdc-9323-fec2b2c4ba26'; bubbleScript.templateId = '125e96a0-6614-11eb-9e1d-d191edf0c705'; bubbleScript.src = 'https://bubble.appstaging.ciscoccservice.com/bubble.js'; bubbleScript.type = 'text/javascript'; bubbleScript.setAttribute('charset', 'utf-8'); e.parentNode.insertBefore(bubbleScript, e); })(document, 'script'); </script>
Legacy Gold Tenant
- 01 711 76[0-8]X
- Control Hub: https://int-admin.webex.com/