WxCC - WebRTC

Developer Tools (F12) - Filters for troubleshooting WebRTC in WxCC

  • login - check 'deviceId'
  • mercury - check 'websocket' (I found that it was using imiengage.io domain)
  • myip
  • region
  • web/device
  • status
  • device
  • /calls

Note - you will not see the UDP traffic in the networks logs in Edge or Chrome. The Network tab in browser dev tools (Chrome, Firefox, etc.) shows:

  • HTTP(S) requests
  • WebSocket connections
  • Fetch/XHR

To be able to view details on the voice traffic you need to use: 

  • chrome://webrtc-insternals
  • edge://webrtc-internals

Reference:

  • vendors/cisco/wxcc/webrtc.txt
  • Last modified: 2025/06/13 10:23
  • by gerardorourke