Redbox Recorders

Redbox Partner Portal

• Partner Status: Cisco Solution Partner Program
• Partner Program: Cisco Preferred Solution Partner
• Partner Marketplace: https://marketplace.cisco.com/catalog/solution/159720?pid=94952

• Platform: Cisco Unified Communications Manager
• Latest Red Box Internal Interop Testing: Quantify 4C with Cisco UCM v12
• Latest Red Box Certification: Quantify 4A SP2 with Cisco UCM v11.5

To disable UAC on Windows 2016 - it is not sufficient that you do so via GUI. To FULLY disable the UAC - you need to run the below command via powershell (run powershell as an admin).

New-ItemProperty -Path HKLM:Software\Microsoft\Windows\CurrentVersion\policies\system -Name EnableLUA -PropertyType DWord -Value 0 -Force

Note - before doing above I got the following Log error:

[ERROR] - Failed to start program 'c:\ltr\ltr.exe' as user '.\redboxservice'. The requested operation requires elevation. (0x2E4)

• Call Suppression / Pause & Resume - Cisco Finesse Gadget

The recorder.ini file is located in C:\Windows and NOT C:\LTR\Config

[CallSuppression]
SuppressionDBField=X:Default=0, do not show, or 1 show collumn.MaxSuppressCount=X;Default=3, Max number of times a single call can be suppressed. NOTE: 0 means none.
MaxSuppressTime=X; default =15, Stop suppressing after this many seconds. 0 means infinity.
StopOnCallEnd=0 or 1; if 1, cancel suppression at the end of the call. If 0, carry on suppressing into any new calls.
AlwaysDiscardAudio=0 or 1; controls whether audio is discarded so even admin can't replay it. 0 here means only users can't replay it. 

[CallSuppression]
SuppressionDBField=1
StopOnCallEnd=1
MaxSuppressCount=99
MaxSuppressTime=0
AlwaysDiscardAudio=1

• Login to Recorder, open a file explorer, navigate to: C:\LTR\Config\ and open CTIServer_CiscoCTI.exe.config.
• Modify the following content:

<level value="INFO" />

• Navigate to: C:\LTR\Config\Logging\ and open CA_RAM.log.config.
• Modify the following content:

 [RBRLogging]
 LogLevel=INFO

• Navigate to: C:\RAM\ and open RAM.ini , creating the file, if it does not exist.
• Add or modify the following content:

 [CaRamSettings]
 SIP_MESSAGE_LOGGING=1
 TAPI_MESSAGE_LOGGING=1

• Restart the Recorder for the changes to take effect.

• Login to the Recorder, in the Windows System Tray, right click on the icon for the Cisco TSP Notifier and select “Configuration”.
• In the list that is displayed, click on the first, (there may be only one), entry.
• Click on “Configure”.
• Click on the “Trace” tab.
• Click on the “Detailed” radio button.
• Click “OK”.

• Use IE
• Check IE is setup as per Redbox guide
• Check cert - by default cert only has IP address - hence you need to use IP address when browsing to the server to get the Media Plugin to work - Plugin uses the below URL.
• https://123.123.123.123/static/applications/ReplayPlugin.xbap?langid=gbr+branding=default
• If you get “An error has occurred in the application” - then select more information to see why