Redbox Recorders
- Partner Status: Cisco Solution Partner Program
- Partner Program: Cisco Preferred Solution Partner
- Partner Marketplace: https://marketplace.cisco.com/catalog/solution/159720?pid=94952
- Platform: Cisco Unified Communications Manager
- Latest Red Box Internal Interop Testing: Quantify 4C with Cisco UCM v12
- Latest Red Box Certification: Quantify 4A SP2 with Cisco UCM v11.5
Install Tips
To disable UAC on Windows 2016 - it is not sufficient that you do so via GUI. To FULLY disable the UAC - you need to run the below command via powershell (run powershell as an admin).
New-ItemProperty -Path HKLM:Software\Microsoft\Windows\CurrentVersion\policies\system -Name EnableLUA -PropertyType DWord -Value 0 -Force
Note - before doing above I got the following Log error:
[ERROR] - Failed to start program 'c:\ltr\ltr.exe' as user '.\redboxservice'. The requested operation requires elevation. (0x2E4)
Pause and Resume / Suppression
Recorder.ini
The recorder.ini file is located in C:\Windows and NOT C:\LTR\Config
[CallSuppression] SuppressionDBField=X:Default=0, do not show, or 1 show collumn.MaxSuppressCount=X;Default=3, Max number of times a single call can be suppressed. NOTE: 0 means none. MaxSuppressTime=X; default =15, Stop suppressing after this many seconds. 0 means infinity. StopOnCallEnd=0 or 1; if 1, cancel suppression at the end of the call. If 0, carry on suppressing into any new calls. AlwaysDiscardAudio=0 or 1; controls whether audio is discarded so even admin can't replay it. 0 here means only users can't replay it.
Sample File Extract
[CallSuppression] SuppressionDBField=1 StopOnCallEnd=1 MaxSuppressCount=99 MaxSuppressTime=0 AlwaysDiscardAudio=1
Logging
Increasing Recorder logging level
- Login to Recorder, open a file explorer, navigate to: C:\LTR\Config\ and open CTIServer_CiscoCTI.exe.config.
- Modify the following content:
<level value="INFO" />
- Navigate to: C:\LTR\Config\Logging\ and open CA_RAM.log.config.
- Modify the following content:
[RBRLogging] LogLevel=INFO
- Navigate to: C:\RAM\ and open RAM.ini , creating the file, if it does not exist.
- Add or modify the following content:
[CaRamSettings] SIP_MESSAGE_LOGGING=1 TAPI_MESSAGE_LOGGING=1
- Restart the Recorder for the changes to take effect.
Increase TAPI logging level
- Login to the Recorder, in the Windows System Tray, right click on the icon for the Cisco TSP Notifier and select “Configuration”.
- In the list that is displayed, click on the first, (there may be only one), entry.
- Click on “Configure”.
- Click on the “Trace” tab.
- Click on the “Detailed” radio button.
- Click “OK”.
Issue with getting Media Playback working?
- Use IE
- Check IE is setup as per Redbox guide
- Check cert - by default cert only has IP address - hence you need to use IP address when browsing to the server to get the Media Plugin to work - Plugin uses the below URL.
- If you get “An error has occurred in the application” - then select more information to see why