every banana has 5 sides http://orourke.tv/web/ Fri, 07 Aug 2026 15:17:34 +0000 FeedCreator 1.8 http://orourke.tv/web/lib/exe/fetch.php?media=wiki:dokuwiki.svg http://orourke.tv/web/ http://orourke.tv/web/doku.php?id=vendors:cisco:contactcenter:getting-started&rev=1767810219&do=diff Getting Started Webex Calling * you can assign extensions to users instead of a DDI * users will NOT be able to call each other until the location they are assigned to is configured with a “Main number” * Until this is configured a caller will hear anonymous@undisclosed.example.com (Anonymous) Wed, 07 Jan 2026 18:23:39 +0000 http://orourke.tv/web/doku.php?id=vendors:cisco:contactcenter:notes&rev=1639659750&do=diff Reducing agents is achieved in two main ways. By enabling customers to fulfil their queries / requests without having to interact with an agent i.e. self-service or where customer agent interactions are required that the interactions are as efficient as possible, leading to the agent been able to handle higher number of calls / tasks handled per day. anonymous@undisclosed.example.com (Anonymous) Thu, 16 Dec 2021 13:02:30 +0000