orourke.tv - vendors:cisco:uc:ece

apiexample

anonymous@undisclosed.example.com (Anonymous) — Fri, 09 Apr 2021 08:15:23 +0000

ECE chatStatus API Versions * ChatStatus V1 (PHP version) * ChatStatus V2 (JavaScript - perfect for demos - can be placed on ECE Web Server) * ChatStatus V3 (PHP - Scalable / Production version)

chat-tips

anonymous@undisclosed.example.com (Anonymous) — Wed, 28 Oct 2020 12:31:08 +0000

Chat TIPs Edit your Join message Config File D:\ECE\eService_RT\templates\chat\\l10n\messaging_en_US.properties Default Value # 0 - Agent Screen Name agent_join_msg_default = You are now chatting with {0} An example updated value

chat

anonymous@undisclosed.example.com (Anonymous) — Thu, 31 Mar 2022 16:51:11 +0000

ECE Chat Adjusting the Chats look and feel Don't Forget to change these! Location: Cisco_Home\eService\templates\chat\Template_Folder\application\application-chat-defaults.js * APP.EG_ALT_ENGMT_PHONE * APP.EG_ALT_ENGMT_EMAIL * APP.EG_ALT_ENGMT_

chatapiserver-redhat

anonymous@undisclosed.example.com (Anonymous) — Wed, 24 Sep 2025 12:03:58 +0000

Chat API Server The Chat API server is a custom server - and is not supported by Cisco. It uses custom code to check the status of a chat page and to confirm if it is open, closed or busy. It does this via the * CCE Business Hour AP * checks if the chat should be opened based on date / time (Business Hour can be forced closed)

chatapiserver-ubuntu

anonymous@undisclosed.example.com (Anonymous) — Wed, 12 Apr 2023 15:49:21 +0000

Chat API on Ubuntu This page needs reviewing and correcting. The Redhat version is valid and up to date. Redis * * * * PHP *

chatstatusv1

anonymous@undisclosed.example.com (Anonymous) — Thu, 16 Sep 2021 16:06:41 +0000

ECE ChatStatus API - V1 (PHP Version) - Legacy Version * ChatStatus V2 (JavaScript version - good for demos - can be placed directly on ECE Web Server) * ChatStatus V3 (Production Version for a dedicated chatStatus API Server) Features * Business Hours * Open / Closed / Busy * Busy based on: * Min Agent Availability * Max Queue Depth * Max Wait Time * Simple Proactive Chat - enable / disable & configurable timer

chatstatusv2

anonymous@undisclosed.example.com (Anonymous) — Thu, 16 Sep 2021 16:09:05 +0000

ECE chatStatus V2 - Legacy Version Legacy Versions Note - this is also a legacy version - but is ideal for demos - as can be placed directly on the ECE Web server without any additional 3rd party software or configuration. * ChatStatus V1 (PHP Legacy version) Latest Versions *

chatstatusv3

anonymous@undisclosed.example.com (Anonymous) — Tue, 05 Nov 2024 14:17:34 +0000

chatStatus V3 ChatStatus V3 New Features * Supports Caching using either Memcached or Redis Cache Engines. * Caching can be disabled - but to prevent the CCE and ECE API been overloaded - caching must be enabled in production. * Enhanced error handling.

custom-buttons

anonymous@undisclosed.example.com (Anonymous) — Wed, 25 Feb 2026 15:54:21 +0000

ECE Webchat - Custom Buttons If you are using a custom button - how do you know if the chat has been minimized? i.e. perhaps you are using a custom floating button similar to the out of the box one? Or perhaps you want to check business hours or availability and only show the button then, but NOT if the chat has just been minimized.

demojs

anonymous@undisclosed.example.com (Anonymous) — Fri, 15 Mar 2019 09:34:03 +0000

Demo Website Javascript This detail here has been improved on the below page apiexample

docs

anonymous@undisclosed.example.com (Anonymous) — Thu, 23 Jun 2022 10:10:50 +0000

ECE Docs * Agent End User Guides TO DO * Update Log Capture on PGs

gaexample

anonymous@undisclosed.example.com (Anonymous) — Thu, 18 Apr 2019 12:58:31 +0000

ECE Chat - Google Analytics Example