orourke.tv - vendors:cisco:uc:icm

baseconfig

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:29 +0000

PCCE 11.5 Base Config --- ICM Instance --- ICM Instance: ucce Instance number: 0 Customer Defination: pcce Network VRU: CVP_Network_VRU Feature Control Set: NONE --- Desktop Setting --- Name: Default_Agent_desk_Settings Ring no answer: Ring no answer Dialled number: Logout timer: Work Mode incoming Work Mode outgoing Assist Call Method: Consult Emergency alert method : Consult Outbound Access: Local Private network --- Network VRU Explorer ---…

blind-transfer-css

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:29 +0000

Blind Transfer CSS PG Registry: \\ICM\\PGA\PG\Current Vesion\JGWS\jgw1\JGWData\Dynamic\ UseRedirectAddressSearchSpace Values can be 0,1,2 0 = Default 1 = Calling Search Space (The Gateway - which is also the same as default) 2 = Is Agents Phone (which is what you usually want)

cce11.0-updates

anonymous@undisclosed.example.com (Anonymous) — Thu, 30 May 2019 08:59:44 +0000

CCE Update Steps Steps ICM 11.0(3) Install Time: 1.5 hours * Note - No need to uninstall 11.0(2) ES * Shutdown all A side ICM services, Set to manual * Install 11.0(3) * Install ES3 (all ICM) * Install ES5 (Rogger,AW-HDS) * Shutdown all B side ICM services, Set to manual

dn-wildcard

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:30 +0000

UCCE - Wild Card Patterns The dialed number string also allows a wildcard pattern for the last two digits. For example, 99X (X can be 0-9), or 99XX(XX can be 00 -99). X is the only supported wildcard character and it represents the alphanumeric/alphabets/numbers which are supported by the dialed number string.

ipaddress-local

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:30 +0000

Roggers and PGs incorrect IP address Logger, Routers, PG servers have mutiple NICs. The server itself will NOT do a DNS lookup for its own hostname So which IP address does it get when an application on the machine itself uses its own hostname? It depends on teh Metrics of the NIC cards.

issues

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:30 +0000

ICM Known Issues Web Setup for ICM/CCE Fails with 'invalid user ID or password.' User is a local administrator though a membership of a security group that has local admin access. But the UCCE Log files states the following: %ICM-ERROR-AUTH_FAILURE: User remoteeir is not a member of Local Administrators group

outbound

anonymous@undisclosed.example.com (Anonymous) — Tue, 30 Jan 2024 08:14:19 +0000

UCCE Outbound Links * UCCE Outbound Campaign Creation Checklist * UCCE Outbound HA Campaign Managers * UCCE Outbound - Campaign Types * UCCE Outbound - Creating Campaign * UCCE Outbound - IVR Campaigns and Routing to IVR when no…

registry-keys

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:31 +0000

Common ICM Registry Keys Router [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\\RouterA\Router\CurrentVersion\Configuration\Global] Reg KeyDefault ValueDescriptionDBMaintenance0Disable config by setting to 1 Outbound Campaign Manager

routepoints

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:31 +0000

CTI Route Points with wildcards Instead of using individual DNs in a route point you can use a wildcard. However this wildcard DN must be setup in ICM as a dialednumber so that ICM registeres the wildcard DN. You must also setup the individual DN numers and Calltypes

sql

anonymous@undisclosed.example.com (Anonymous) — Fri, 06 Dec 2024 15:03:47 +0000

UCCE SQL * UCCE Agent SQL * Custom Bucket Reports * UCCE EWT SQL * UCCE Config SQL * UCCE Inventory SQL * UCCE Outbound SQL * Parsing PV Variable Example * UCCE Script SQL * UCCE Script Data SQL * UCCE ROUTE SQL * LCM SQL * UCCE TCD with TCV Pivot SQL * PCCE Migration * Unused Calltypes Note: Prefix all report SQL with SET ARITHABORT OFF SET ANSI_WARNINGS OFF SET NOCOUNT ON SET TRANSACTION ISOLATION LEVEL READ UNCOMMITTED Last 1000 Calls SET ARITHABORT OFF SET ANSI_WARNI…

troubleshooting-tips

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:32 +0000

Troubleshooting tips CUCM Phone Status C:\procmon ipcc1 pg1a jgw1 >>>>jdi 2980 >>>> Addr: 2980 ActiveLines: 0 RegistrationState: OUT_OF_SERVICE m_CurrentInvokeID = 0 m_elapsedTPServicesRequestSeconds = 2 queuedDTMFDigits = null sendingDTMFInProgress: N sendQueuedMsgAddCallObserverResponse: N monitoredVirtualDialerPort: N virtualDialerPort: N loggedInAgent: N DeviceStatus : UnmonitoredDevice addressD…

ucceadmin-cert

anonymous@undisclosed.example.com (Anonymous) — Thu, 10 Feb 2022 12:50:51 +0000

UCCE admin certificate creation Quick Guide * Manual Create CSR on Windows - so you can specific SHA 256, i.e. “Creat…