orourke.tv - vendors:cisco:uc:icm:outbound

api

anonymous@undisclosed.example.com (Anonymous) — Wed, 29 Sep 2021 15:31:31 +0000

Outbound API Example Querys and responses using the CCE Outbound API. In this case, we created a Direct Preview Campaign for Callbacks. CVP imported the calls. List Campaigns HTTP GET - https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign?sort=name%20asc&resultsPerPage=25 https://u…

callresultcodes

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:23 +0000

UCCE CallResult Codes and Values The CallResult field can be populated with the following values: 2Error condition while dialing3Number reported not in service by network4No ringback from network when dial attempted5Operator intercept returned from network when dial attempted

callstatuszone

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:23 +0000

CallStatusZone Values Information taken from the ICM 7.2 Outbound Option User Guide The CallStatusZone1 and CallStatusZone2 fields can be populated with the following values that show the current status of the customer record for the zone. The values are:

checklist

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:24 +0000

UCCE Campaign Creation Crecklist * SkillGroup and its route e.g. OB_CampaignName_01.SG * CallType, e.g. OB_CampaignName_01 * Media Routing Dialed Number, e.g. 10001 * Associate your Calltype with your Dialed Number * Create your reservation Script

ha

anonymous@undisclosed.example.com (Anonymous) — Tue, 30 Jan 2024 08:12:28 +0000

Outbound HA * Install Steps * Upgrade Outbound Option for High Availability in an Existing Deployment * Configure and Troubleshoot UCCE Outbound Option High Availability When enabling the HA option on the Logger Side A and Side B (note which should both be stopped while doing this) - it checks that the entered username or group is valid. When I did this, the config fails with an unhelpful error of:

ivr

anonymous@undisclosed.example.com (Anonymous) — Thu, 24 Nov 2022 15:36:57 +0000

IVR Campaigns Legacy Article The below information on Translation Rules is no longer needed since Type 10 VRU were supported. This is a legacy document - and I am keeping it here just for info - but it is NOT relevant any more!!! For how to configure IVR campaigns please see the following guide:

outboundmodes

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:25 +0000

UCCE Outbound Campaign Types OutboundControl Within an administrative script, the Skill Group's OutboundControl variable MUST be set so that skill group can participate in an Outbound Camapaign. By default the Skill Group will default to an Inbound Only Skill Group and no Agents will be selected / reserved for any outbound Campaign.

personalcallbacks

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:25 +0000

Personal Callbacks Personal Callbacks must be enabled in the Logger A's registry. The campaign must also be configured to use Personal Callbacks (first page on Campaign config) The Agent must also be a member of a skill Group which is included in the Enterprise Skill Group used in the Personal Callback ICM Routing Script.

processes

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:25 +0000

UCCE Outbound Solution Processes Logger A * Campaign Manager * Manages the campaign and send the dialer records to dialer * baImport * Imports the csv contact file Agent PG (Pre Requires the CCM PG and CG Services) * Dialer Process

quickstartguide

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:26 +0000

UCCE Outbound Creating a Campaign Before Creating your Campaign * Create a Skill Group for each Campaign * Create a Calltype for each Campaign * Assoicate this CallType with the MR Dialed Number you will use in the Campaign Config. This is the

registry

anonymous@undisclosed.example.com (Anonymous) — Mon, 05 Dec 2022 10:46:50 +0000

UCCE Outbound Registry Setting Registry for Outbound is configured on the Loggers (Campaign Manager setting) and the Dialer. Location of the Campaign Manager settings are: \\COMPUTER\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\ucce\LoggerA\BlendedAgent\CurrentVersion