orourke.tv - vendors:cisco:uc:ucce

agp

anonymous@undisclosed.example.com (Anonymous) — Thu, 27 Jan 2022 09:56:03 +0000

Application Gateway Protocol * *

apps

anonymous@undisclosed.example.com (Anonymous) — Wed, 09 Feb 2022 14:55:56 +0000

UCCE Apps Queue Data App Summary An app can be display the callers previous interactions to the Agent via a Finesse Gadget and also be used for intelligently routing previous callers Data We need to capture * Customer Policy Number * Queue Name

baselinereskiller

anonymous@undisclosed.example.com (Anonymous) — Mon, 31 Jul 2023 09:05:48 +0000

Baseline Reskiller * Use a supervisor account (admin account cannot retrieve agent teams in UCCE). * Supervisor accounts use the UCCE username / password and not the AD. * note - an Admin user CAN get the users from a specific Team, by using the Get Agent

cloud

anonymous@undisclosed.example.com (Anonymous) — Wed, 22 Jun 2022 13:57:40 +0000

Cloud Connect * * URLs * URL which CCE Inventory uses (initially) * { "status": "OUT_OF_SERVICE", "timestamp": 1655891630722, "cluster": { "nodes": [ { "address": "ucce-cloud-12.lab1.purplepi.ie", "status": "MemberUp", "statusSince": 1655891630703, "statusUrl": "https://ucce-cloud-12.lab1.purplepi.ie:8445/clou…

customfunctions

anonymous@undisclosed.example.com (Anonymous) — Mon, 25 Feb 2019 11:43:43 +0000

UCCE Custom Function Examples Custom Function: userDXXXClosed1(1001,Global.userD1001_ManualClosed1) if(mod(%2%,10)==0,"silence",(if(%2%<10,concatenate("D",%1%,"-Closed1-0",%2%),concatenate("D",%1%,"-Closed1-",%2%)))) userDXXXmod1(1001,Global.userD1001_MOD1)

cvp

anonymous@undisclosed.example.com (Anonymous) — Fri, 17 Oct 2025 16:00:12 +0000

Cisco Voice Portal * Cisco Customer Virtual Assistant White Paper * Configuring CVA * Troubleshooting CVA * CVP Devnet * CVP Engineering Specials * CVP CallServer TIPS * CVP Fetch Audio * CVP Router Configs * CVP Reporting Server * CVP Courtesy Callback * Cisco GUID * CVP Sample Gateway Config * CVP JConsole * REST Client * SOAP Webservice * CVP Media File Reload * Cisco CVP7 SNMP MIBs * Cisco CVP - How to Configure JNDI for Database Integration * CVP Script Examples * …

date

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 19:06:31 +0000

ICM Date Examples Christmas 2017 OR Jan 1st 2018 date(2017,12,25) || date(2018,1,1) Jan 1st OR DEC 25 ((day()=1)&(month()=1)) || ((day()=25)&(month()=12)) || Labor Day - 1st Monday of May (day<=7)&(month()=5&(weekday()=2)

finesse

anonymous@undisclosed.example.com (Anonymous) — Mon, 30 Sep 2024 16:19:17 +0000

Finesse Bulk Create Reason Codes on CCE 12.X bulk-create-reason-labels Update Finesse Layouts to Teams Gadgets * * Gadgets Info * My Gadgets * * Gadget MakeRequest * Gadget Code Snippets * More OpenSocial Gadget Docs * * * Links…

install

anonymous@undisclosed.example.com (Anonymous) — Wed, 30 Dec 2020 09:29:17 +0000

Install Notes PCCE * import CA cert (Finesse, CUIC, LiveData, CUCM) into AW Java Cert Store (%java_home%) * export certs from Rogger, AW, PGs Portico and import into AW Java Cert Store * export certs from the Rogger, AW and PG “Setup” TLS Web Servers and import into the AW Java Store

lab

anonymous@undisclosed.example.com (Anonymous) — Thu, 01 Feb 2024 09:00:56 +0000

12.6 LAB Deployment Reset Deployment Type and clear machines Change Congestion Deployment Type from “10” to “0” Truncate tables: * t_Machine_Address * t_Machine_Host * t_Machine_Service

labsync

anonymous@undisclosed.example.com (Anonymous) — Wed, 22 May 2019 12:57:46 +0000

Synchronizing the UCCE Test Environment Pre Checks * Before overwriting the Test Environment - confirm that no configuration on it needs to be backed up or exported before hand. * Note: an export of the Logger A _sideA for the test environment is included below, so if required it would be possible to revert the test environment configuration if required.

livedata

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 Feb 2022 16:19:54 +0000

UCCE Live Data References * * show socketio status * Notes Create an SQL user cuicuser and give read access to aw, hds and master database. Then using admin sql execute the below on each HDS Server. USE master GO GRANT CONTROL ON CERTIFICATE :: UCCESymmetricKeyCertifi…

mobileagents

anonymous@undisclosed.example.com (Anonymous) — Fri, 25 Apr 2025 09:32:40 +0000

Mobile Agent References * UCCE Feature Reference - Mobile Agent * Connect Tone on Nailed Up Connections * Unified Communication Gateway Services API * Cisco Book - Understand Session Border Controllers * CUCM Network Recording for Mobile Agent Overview CCE Sizing * Call by Call = 4 x 1 Load (each Mobile Agent equates to load of 4 standard agents - so supporting a max of 2000/4 = 500 total agents on a '2000' Agent Solution) * Nailed up Connection = 2 x 1 Load (each Mobile Agent equate…

securemode

anonymous@undisclosed.example.com (Anonymous) — Wed, 08 Aug 2018 07:56:24 +0000

Secure Mode * Reference: CVP * Export cert from Tomcat (if you have not changed - cert also stored security folder and secret in security properties file) * Note: In lab the actually SSL cert used was the OAMP cert - in production maybe callserver?

sso

anonymous@undisclosed.example.com (Anonymous) — Fri, 08 Aug 2025 08:13:27 +0000

UCCE SSO * * *

tomcat_shutdown_port

anonymous@undisclosed.example.com (Anonymous) — Wed, 04 Mar 2020 12:13:52 +0000

CCE Tomcat Shutdown Port The Tomcat config (C:\icm\tomcat\conf\server.xml) for the CCE servers contains the tomcat shutdown port of 8005. This is a default Tomcat configuration setup. The issue with using Port 8005 is that it the Microsoft Server Configuration Manager server

ucce_check_list

anonymous@undisclosed.example.com (Anonymous) — Thu, 17 May 2018 18:56:34 +0000

UCCE Check List System Wide * Windows OS / security Patches * AV * Monitoring * Backup ICM * ICM Reskiller A / B * Logger in Sync * Router in Sync * PG Side A / B with failover test * Firewall on, on ICM Servers * Real Time Reporting on A / B

upgrade

anonymous@undisclosed.example.com (Anonymous) — Mon, 12 Aug 2019 13:47:09 +0000

UCCE Upgrade Notes W2012R2 to W2016 Cisco Update Guide Notes * To remove the administration tools for Identity Management for UNIX I had to remove this in my lab. Note sure if I installed it or not....(don't think so!). Microsoft Reference Dism.exe /online /disable-feature /featurename:adminui Dism.exe /online /disable-feature /featurena…