orourke.tv - vendors:cisco:wxcc

analyzer

anonymous@undisclosed.example.com (Anonymous) — Fri, 27 Mar 2026 08:20:33 +0000

WxCC Analyzer Graph QL * Search API Url (depending on your region/DC) * * UI * DevPortal * Postman * Bruno * Altaïr GraphQL Workbench is the tool to start with: *

bugs-not-logged

anonymous@undisclosed.example.com (Anonymous) — Mon, 30 Mar 2026 13:38:42 +0000

WxCC Wishlist / Bugs Fundamental Design GUI Requirements * All lists wherever they appear (drop down, filter lists etc) should be in alphabetical order - many cases where they are not - above show some * This issue also exists in Flow Designer - the nodes seem to be listed in a random order - not by type and not alphabetically.

callflow

anonymous@undisclosed.example.com (Anonymous) — Fri, 06 Jan 2023 16:14:10 +0000

Call Flow Provisioning Summary Create * Entry Point - Name, Description, Channel Type (Telephony, Chat, Email, Social Channel) * Agent * Team * Skill (within the Flow you define which Skill you want to use within the Queue node) * Queue - Name, Channel, LAA or Skill

calling

anonymous@undisclosed.example.com (Anonymous) — Tue, 10 Mar 2026 17:23:25 +0000

Webex Calling Supported Devices Headsets * ANI / PAI Webex Calling has a Dual identity support configuration at the SIP trunk level - which you can disable. By the default it is enabled as the configuration states the followins: The Dual Identity Support setting impacts the handling of the From header and P-Asserted-Identity (PAI) header when sending an initial SIP INVITE to the trunk for an outbound call. When …

card-alert

anonymous@undisclosed.example.com (Anonymous) — Tue, 24 Mar 2026 15:39:23 +0000

Create a real time alert from WxCC Flow Design error * Create a bot * Create a webex space (per customer or per flow etc) * Use Webex Send Message in your flow (From OnGlobalError) * In the flow Using Flow Name and Flow Version * URL: /flow-store/

developer

anonymous@undisclosed.example.com (Anonymous) — Fri, 27 Mar 2026 09:47:22 +0000

WxCC Developer Agent Desktop Best Practice * Visual Studio Code * Lit Element Library * devServer lib part of WebPack Overview * Desktop 'Store' is used in layouts - as it can retrieve info (but not set info) of Agent/Agent Desktop - example 'dark mode; * Desktop 'SDK' - JavaScript library to retrieve and set Agent Desktop variables.

digital-channels

anonymous@undisclosed.example.com (Anonymous) — Mon, 20 Oct 2025 12:53:40 +0000

WxCC - Digital Channels (Webex Connect) * *

enduser

anonymous@undisclosed.example.com (Anonymous) — Thu, 01 Jun 2023 11:54:29 +0000

WxCC End User Application URLs * Agent Desktop * * Admin/Supervisor WxCC Portal * * Admin User - Webex Control Hub * * Analyzer / Reporting (can be reached via WxCC Portal) * WxCC Docs * End User Guides * Administration and Setup Guide

flow

anonymous@undisclosed.example.com (Anonymous) — Wed, 11 Jun 2025 14:42:49 +0000

WxCC Flow Designer Pebble Examples Reference: TIME WxCC - Custom Pebble filters {{ now() | epoch(inMillis=true) }} => default UTC timezone and in milliseconds => 1667471522829 * Concatenate Simple enter the variables as you want them with a seperator if you want as well. Example - 3 variables with hyphen separator

fw

anonymous@undisclosed.example.com (Anonymous) — Fri, 08 Aug 2025 15:51:01 +0000

WxCC - Firewall * Domain access required for Desktop * Port-Reference-Information-for-Webex-Calling

local-gateway

anonymous@undisclosed.example.com (Anonymous) — Tue, 13 May 2025 13:12:54 +0000

Webex Calling - vCUBE Local Gateway Config * Reference: * Control Hub -> Calling -> Call Routing Registration Based CUBE Trunk Info Template Variable Example Value Line/Port

webrtc

anonymous@undisclosed.example.com (Anonymous) — Fri, 13 Jun 2025 09:23:14 +0000

WxCC - WebRTC Developer Tools (F12) - Filters for troubleshooting WebRTC in WxCC * login - check 'deviceId' * mercury - check 'websocket' (I found that it was using imiengage.io domain) * myip * region * web/device * status * device * /calls

widgets

anonymous@undisclosed.example.com (Anonymous) — Thu, 26 Feb 2026 11:19:39 +0000

WxCC Widgets References * * * * * Desktop-agentContact My Widgets Headless Social Auto Answer Widget This was based on the headless sample provided by Cisco. Most of the code was then removed and then ne…