every banana has 5 sides http://orourke.tv/web/ Wed, 05 Aug 2026 19:53:28 +0000 FeedCreator 1.8 http://orourke.tv/web/lib/exe/fetch.php?media=wiki:dokuwiki.svg http://orourke.tv/web/ http://orourke.tv/web/doku.php?id=vendors:contactcentre:the_future_of_contact_centre&rev=1632820053&do=diff The Future of Contact Centre Contact Centre Trends * Working Remotely - High Percentage of agents now working remotely * Softphones * Citrix * Routing to Agents Mobile (where internet access is poor and does not allow good quality Voice over IP - VoIP. anonymous@undisclosed.example.com (Anonymous) Tue, 28 Sep 2021 09:07:33 +0000