orourke.tv - vendors:verint every banana has 5 sides http://orourke.tv/web/ Wed, 29 Apr 2026 22:29:36 +0000 FeedCreator 1.8 http://orourke.tv/web/lib/exe/fetch.php?media=wiki:dokuwiki.svg orourke.tv http://orourke.tv/web/ home http://orourke.tv/web/doku.php?id=vendors:verint:home&rev=1564479081&do=diff Verint * <https://www.verint.com/engagement/our-story/webinars/> * CTI Tagging * pause-and-resume * SQL Queries Tips How to see URL location of audio file in viewer * Open a contact / call. * click mouse over playback area and “CTRL+SHIFT+ALT+F12” to view URL location of the contact. IP Capture Log location K:\Impact360\Data\Logs\ipcapture anonymous@undisclosed.example.com (Anonymous) Tue, 30 Jul 2019 09:31:21 +0000 pause-and-resume http://orourke.tv/web/doku.php?id=vendors:verint:pause-and-resume&rev=1526583415&do=diff Pause and Resume SOURCE of HTML <html> <head> <script type="text/javascript"> function doPauseAudio () { var myhostname = document.getElementById('RIS-Hostname'); var myext = document.getElementById('ext'); url = 'http://' + myhostname.value + ':3020/servlet/eQC6?interface=IContactManagement&method=deliverevent&device.systemdevice=CiscoIP&attribute.key=Contact.ContentType&attribute.value=Audio&attribute.key=Contact.Requestor&attribute.value=CRMApp&contactevent=PauseRecord&devic… anonymous@undisclosed.example.com (Anonymous) Thu, 17 May 2018 18:56:55 +0000 sql http://orourke.tv/web/doku.php?id=vendors:verint:sql&rev=1533110404&do=diff Verint SQL Queries SQL Querys USE CentralContact SELECT start_time, end_time, dbs_id, audio_module_no, audio_ch_no, extension, dnis_code, ani, switch_id, Switch_call_id FROM dbo.Sessions WHERE start_time > GetDate()-1 AND SWITCH_ID is NULL ORDER BY extension anonymous@undisclosed.example.com (Anonymous) Wed, 01 Aug 2018 08:00:04 +0000