Differences

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--- vendors:cisco:contactcenter:getting-started [2026/01/06 15:08] – created gerardorourke
+++ vendors:cisco:contactcenter:getting-started [2026/01/07 18:23] (current) – [Webex Calling] gerardorourke
@@ Line 3: / Line 3: @@
 ===== Webex Calling =====
   * you can assign extensions to users instead of a DDI
-  * you will NOT be able to call each other until you assign a Main number to the location
+  * users will NOT be able to call each other until the location they are assigned to is configured with a "Main number"
-    * Locations -> PSTN -> Main Number
+    * Until this is configured a caller will hear
-    * Note - each user can only be assigned to a single location (you can change their location).
+        * "We're sorry, your call cannot be completed as this time, please hang-up and try your call again later."
+    * Configure here:
+        * Locations -> PSTN -> Main Number
+        * Note - each user can only be assigned to a single location (you can change their location).
+  * Voicemail will not work - until you configure the voicemail number
+      * Location -> Calling -> Voice Portal -> Incoming Call -> Phone Number and / or Extension