Differences

This shows you the differences between two versions of the page.

--- vendors:cisco:uc:cuc [2019/07/01 16:12] – [Cisco Unity Connection Call Handlers] gerardorourke
+++ vendors:cisco:uc:cuc [2020/06/01 18:17] (current) – [Cisco Unity Connection] gerardorourke
@@ Line 5: / Line 5: @@
 On the subscriber, run the below command
 <code>utils cuc cluster overwritedb</code>
+==== Upgrades ====
+<code>run cuc preupgrade test</code>
+<code>show cuc locale </code>
+<code>delete cuc <language code></code>
 ===== Unity Upgrade on Subscriber fails ====
@@ Line 20: / Line 28: @@
   *http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html
   *http://www.ciscounitytools.com/Applications/CxN/ATM/Help/ConnectionAudiotextManager.htm
+  *https://community.cisco.com/t5/ip-telephony-and-phones/initmmappletinstance-failed-to-get-instance/td-p/2918728
+==== show version active not accurate ====
+the show version active is not displaying the software options that were installed successfully.
+This is caused by a permission bug (which seems to occur on the publishers) and needs TAC / root access to correct
+<code>
+admin:show version active
+Active Master Version: 11.0.1.24900-2
+Active Version Installed Software Options:
+No Installed Software Options Found.
+</code>
+Fixed by running the command (via TAC Root Access)
+<code>
+chmod a+x installed_options/
+</code>
+<code>
+[root@UC-CUC-A ciscotac]# pwd
+/home/ciscotac
+[root@UC-CUC-A ciscotac]# cd /var/log/active/
+[root@UC-CUC-A active]# ls -l
+total 60
+drwxrwxr-x. 4 root     informix  4096 Sep  7  2018 audit
+drwxr-xr-x. 2 informix informix  4096 Sep  7  2018 ccm_db
+drwxrwxr-x. 6 ccmbase  ccmbase   4096 Sep  7  2018 cm
+drwxrwx---. 3 root     ccmbase   4096 Sep  7  2018 core
+lrwxrwxrwx. 1 root     root        55 Sep  7  2018 cuc -> /common/var-connection-11.0.1.24900-1851-1536335351/log
+drwxr-xr-x. 2 informix informix  4096 Sep  7  2018 dp_db
+drwxr-xr-x. 5 root     root      4096 Sep  7  2018 elm
+drwxr-xr-x. 3 root     root      4096 Sep  7  2018 elm_db
+drwxr-xr--. 2 root     root      4096 Jul 22 21:04 installed_options
+drwxr-xr-x. 2 jetty    cuservice 4096 May 28 17:01 jetty
+drwxrwx---. 2 root     ccmsyslog 4096 Sep  7  2018 mgetty
+drwxr-xr-x. 2 root     root      4096 Sep  7  2018 patches
+drwxr-xr-x. 8 root     root      4096 Sep  8  2018 platform
+lrwxrwxrwx. 1 root     root        11 Sep  7  2018 sa -> /var/log/sa
+drwxr-xr-x. 3 platform platform  4096 Sep  7  2018 sso
+drwxrwx---. 2 root     ccmsyslog 4096 Jul 23 12:01 syslog
+drwxr-xr-x. 5 tomcat   tomcat    4096 Sep  7  2018 tomcat
+[root@UC-CUC-A active]# chmod a+x installed_options/
+[root@UC-CUC-A active]# ls -l
+total 60
+drwxrwxr-x. 4 root     informix  4096 Sep  7  2018 audit
+drwxr-xr-x. 2 informix informix  4096 Sep  7  2018 ccm_db
+drwxrwxr-x. 6 ccmbase  ccmbase   4096 Sep  7  2018 cm
+drwxrwx---. 3 root     ccmbase   4096 Sep  7  2018 core
+lrwxrwxrwx. 1 root     root        55 Sep  7  2018 cuc -> /common/var-connection-11.0.1.24900-1851-1536335351/log
+drwxr-xr-x. 2 informix informix  4096 Sep  7  2018 dp_db
+drwxr-xr-x. 5 root     root      4096 Sep  7  2018 elm
+drwxr-xr-x. 3 root     root      4096 Sep  7  2018 elm_db
+drwxr-xr-x. 2 root     root      4096 Jul 22 21:04 installed_options
+drwxr-xr-x. 2 jetty    cuservice 4096 May 28 17:01 jetty
+drwxrwx---. 2 root     ccmsyslog 4096 Sep  7  2018 mgetty
+drwxr-xr-x. 2 root     root      4096 Sep  7  2018 patches
+drwxr-xr-x. 8 root     root      4096 Sep  8  2018 platform
+lrwxrwxrwx. 1 root     root        11 Sep  7  2018 sa -> /var/log/sa
+drwxr-xr-x. 3 platform platform  4096 Sep  7  2018 sso
+drwxrwx---. 2 root     ccmsyslog 4096 Jul 23 12:01 syslog
+drwxr-xr-x. 5 tomcat   tomcat    4096 Sep  7  2018 tomcat
+[root@UC-CUC-A active]#
+</code>