Differences

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--- vendors:cisco:uc:cvp:ccb [2022/12/13 16:43] – [Call Studio Script Summary] gerardorourke
+++ vendors:cisco:uc:cvp:ccb [2023/05/15 11:44] (current) – [Dynamic EWT] gerardorourke
@@ Line 1: / Line 1: @@
 ===== Courtesy CallBack =====
+<alert type="warning">signaling forward unconditional</alert>
+Make sure **signaling forward unconditional** is set under **voice service voip** on the Cisco CUBE, otherwise CVP doesn't get informed that the call has been reconnected to the caller - and the caller just hears silence.
 ==== Links ====
   * https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp12_0/configuration/guide/ccvp_b_configuration-guide-12-0/ccvp_b_configuration-guide-12-0_chapter_01111.html#CCVP_RF_C323C8B2_00
@@ Line 307: / Line 313: @@
 </code>
+The EWT prompt in minutes is calculated using the following formula in the CVP Call Studio 'CallbackEntry' app:
+<code>
+((({Data.Session.ewt}/60 * 1000000000000000) - (({Data.Session.ewt}/60 * 1000000000000000) % 1000000000000000))/1000000000000000) + 1
+</code>
 ===== Prompts =====
@@ Line 616: / Line 626: @@
 00000010 00000000 EXCEED_CAPACITY_QUEUE
 Note: ICM_NO_SHCEDULED_ALLOWED and the OK bit are always set
+</code>
+==== Silence and errors on the CallbackEngine Script ====
+Make sure that the CUBE / Gateway is setup with
+<code>
+voice service voip
+ signaling forward unconditional
 </code>