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vendors:cisco:uc:cvp:ccb [2022/12/13 17:12] – [Steps from the Cisco CVP CCB Troublshooting guide] gerardorourkevendors:cisco:uc:cvp:ccb [2023/05/15 11:44] (current) – [Dynamic EWT] gerardorourke
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 ===== Courtesy CallBack ===== ===== Courtesy CallBack =====
 +
 +<alert type="warning">signaling forward unconditional</alert>
 +
 +Make sure **signaling forward unconditional** is set under **voice service voip** on the Cisco CUBE, otherwise CVP doesn't get informed that the call has been reconnected to the caller - and the caller just hears silence.
 +
 +
 ==== Links ==== ==== Links ====
   * https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp12_0/configuration/guide/ccvp_b_configuration-guide-12-0/ccvp_b_configuration-guide-12-0_chapter_01111.html#CCVP_RF_C323C8B2_00   * https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp12_0/configuration/guide/ccvp_b_configuration-guide-12-0/ccvp_b_configuration-guide-12-0_chapter_01111.html#CCVP_RF_C323C8B2_00
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 </code> </code>
  
 +The EWT prompt in minutes is calculated using the following formula in the CVP Call Studio 'CallbackEntry' app:
 +<code>
 +((({Data.Session.ewt}/60 * 1000000000000000) - (({Data.Session.ewt}/60 * 1000000000000000) % 1000000000000000))/1000000000000000) + 1
 +</code>
 ===== Prompts ===== ===== Prompts =====
  
  • vendors/cisco/uc/cvp/ccb.1670951565.txt.gz
  • Last modified: 2022/12/13 17:12
  • by gerardorourke