Differences

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--- vendors:cisco:uc:ece:chat [2022/03/31 16:35] – [Timezone Chat Daily SL Timezone] gerardorourke
+++ vendors:cisco:uc:ece:chat [2022/03/31 17:51] (current) – [Reporting URL for 12.6] gerardorourke
@@ Line 12: / Line 12: @@
 ===== TIPS =====
+==== URLs for 12.6 ====
+=== default site URL ===
+Open the 'default' site URL via IE11 or use Edge in compatibility mode : https://ece-webserver.example.com/default\\
+=== desktop site URL ===
+To log an agent into the standard alone desktop (no phone required) use the below URL:\\
+https://ece-webserver.example.com/desktop
 ==== Data Masking ====
@@ Line 23: / Line 32: @@
 Partition -> General Setting -> Session Time Out (minutes)
-==== Timezone Chat Daily SL Timezone====
+==== Date Formats & Timezones ====
-Defaults to EST ?\\
+Defaults to US format & EST timezone?\\
+Note - as well as updating the Partition value - review and change department value as well.\\
+Partition -> General Settings-> Date & Time format
+Partition -> General Settings-> Date format
+Partition -> General Settings-> Business Calendar Timezone
 Partition -> Chat & Messaging -> Chat Daily Service Level Timezone