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--- vendors:cisco:uc:ece:chat-tips [2020/10/28 12:26] – created gerardorourke
+++ vendors:cisco:uc:ece:chat-tips [2020/10/28 12:31] (current) – [Edit your Wait Messages] gerardorourke
@@ Line 1: / Line 1: @@
 ====== Chat TIPs ======
-Edit your Join message
+===== Edit your Join message=====
+Config File <code> D:\ECE\eService_RT\templates\chat\<chat folder>\l10n\messaging_en_US.properties</code>
 ==== Default Value ====
@@ Line 14: / Line 17: @@
 agent_join_msg = This service is for informational purposes only, if you require product advice please call +353 1 XXX XXXX.<BR><BR>Web chat sessions may be monitored or recorded to ensure that we carry out your instructions correctly, to help improve the quality of our service and in the interests of security. Please do not provide any personal information when using this service.<BR><BR>You are now chatting with {0}
 </code>
+===== Edit your Wait Messages =====
+Config file: <code>D:\ECE\eService_RT\templates\chat\<chat folder>\l10n\en-US.json</code>
+<code>
+"EG_WAIT_TIME_SINGULAR": "This service is for informational purposes only, if you require product advice please call 085 XXXXXXX. Your estimated wait time is <b>1 minute</b>",
+</code>