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| vendors:cisco:uc:icm:outbound:api [2021/09/29 14:28] – [List Timezones] gerardorourke | vendors:cisco:uc:icm:outbound:api [2021/09/29 16:31] (current) – [Update Campaign] gerardorourke |
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| </campaign> | </campaign> |
| </xml> | </xml> |
| | </code> |
| | |
| | ===== Update Campaign - Example 1 ===== |
| | |
| | HTTP PUT - https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign/5054 |
| | |
| | <code xml> |
| | <campaign> |
| | <name>BananaCareCallback</name> |
| | <description>Banana Care Customer Callbacks</description> |
| | <dialingMode>PREVIEWDIRECTONLY</dialingMode> |
| | <enabled>true</enabled> |
| | <changeStamp>16</changeStamp> |
| | <endDate>2029-12-31</endDate> |
| | <maxAttempts>5</maxAttempts> |
| | <skillGroupInfos> |
| | <skillGroupInfo> |
| | <ivrPorts>0</ivrPorts> |
| | <overflowAgents>0</overflowAgents> |
| | <recordsToCache>1</recordsToCache> |
| | <dialedNumber>Banana_CB</dialedNumber> |
| | <skillGroup> |
| | <refURL>/unifiedconfig/config/skillgroup/7897</refURL> |
| | <name>BananaCare_Callbacks</name> |
| | </skillGroup> |
| | </skillGroupInfo> |
| | </skillGroupInfos> |
| | <timeZone> |
| | <refURL>/unifiedconfig/config/timezone/GMT%20Standard%20Time</refURL> |
| | </timeZone> |
| | <callProgressAnalysis> |
| | <enabled>false</enabled> |
| | <record>false</record> |
| | <minSilencePeriod>608</minSilencePeriod> |
| | <analysisPeriod>2500</analysisPeriod> |
| | <minimumValidSpeech>112</minimumValidSpeech> |
| | <maxTimeAnalysis>3000</maxTimeAnalysis> |
| | <maxTermToneAnalysis>30000</maxTermToneAnalysis> |
| | </callProgressAnalysis> |
| | </campaign> |
| | </code> |
| | |
| | ===== Update Campaign - Example 2 ===== |
| | <code xml> |
| | <campaign> |
| | <enabled>false</enabled> |
| | <changeStamp>18</changeStamp> |
| | </campaign> |
| | </code> |
| | |
| | ===== Import to Campaign ===== |
| | |
| | HTTP POST - https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign/5054/import |
| | |
| | <code xml> |
| | <import> |
| | <fileContent> |
| | <![CDATA[ |
| | AccountNumber,FirstName,LastName,Phone01 |
| | Key-5551001,Bob,Bobster,017117424 |
| | ]]> |
| | </fileContent> |
| | <delimiter>,</delimiter> |
| | </import> |
| | </code> |
| | |
| | ===== Campaign Runtime Status ===== |
| | HTTP GET - https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign/5054/runtimestats |
| | <code xml> |
| | <?xml version="1.0" encoding="UTF-8" standalone="yes"?> |
| | <runtimeStatus> |
| | <abandonDetectCount>0</abandonDetectCount> |
| | <abandonToIvrCount>0</abandonToIvrCount> |
| | <agentClosedCount>0</agentClosedCount> |
| | <agentRejectedCount>0</agentRejectedCount> |
| | <answeringMachineCount>0</answeringMachineCount> |
| | <attemptedCount>1</attemptedCount> |
| | <busyCount>0</busyCount> |
| | <callBackCount>0</callBackCount> |
| | <cancelledDetectCount>0</cancelledDetectCount> |
| | <closedCount>1</closedCount> |
| | <customerAbandonDetectCount>0</customerAbandonDetectCount> |
| | <customerNotHomeCount>0</customerNotHomeCount> |
| | <dateTime>2021-09-29T14:21:02</dateTime> |
| | <faxDetectCount>0</faxDetectCount> |
| | <networkAnsMachineCount>0</networkAnsMachineCount> |
| | <noAnswerDetectCount>0</noAnswerDetectCount> |
| | <noDialToneDetectCount>0</noDialToneDetectCount> |
| | <noRingBackDetectCount>0</noRingBackDetectCount> |
| | <personalCallbackCount>0</personalCallbackCount> |
| | <sitToneDetectCount>0</sitToneDetectCount> |
| | <talkTimeCount>22</talkTimeCount> |
| | <totalCount>2</totalCount> |
| | <totalVoiceCount>1</totalVoiceCount> |
| | <voiceCount>1</voiceCount> |
| | <wrapupTimeCount>0</wrapupTimeCount> |
| | <wrongNumberCount>0</wrongNumberCount> |
| | </runtimeStatus> |
| | </code> |
| |