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vendors:cisco:uc:icm:outbound:api [2021/09/29 14:28] – [List Timezones] gerardorourkevendors:cisco:uc:icm:outbound:api [2021/09/29 16:31] (current) – [Update Campaign] gerardorourke
Line 1403: Line 1403:
 </campaign> </campaign>
 </xml> </xml>
 +</code>
 +
 +===== Update Campaign - Example 1 =====
 +
 +HTTP PUT - https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign/5054
 +
 +<code xml>
 +<campaign>
 +    <name>BananaCareCallback</name>
 +    <description>Banana Care Customer Callbacks</description>
 +    <dialingMode>PREVIEWDIRECTONLY</dialingMode>
 +    <enabled>true</enabled>
 +    <changeStamp>16</changeStamp>
 +    <endDate>2029-12-31</endDate>
 +    <maxAttempts>5</maxAttempts>
 +    <skillGroupInfos>
 +        <skillGroupInfo>
 +            <ivrPorts>0</ivrPorts>
 +            <overflowAgents>0</overflowAgents>
 +            <recordsToCache>1</recordsToCache>
 +            <dialedNumber>Banana_CB</dialedNumber>
 +            <skillGroup>
 +                <refURL>/unifiedconfig/config/skillgroup/7897</refURL>
 +                <name>BananaCare_Callbacks</name>
 +            </skillGroup>
 +        </skillGroupInfo>
 +    </skillGroupInfos>
 +    <timeZone>
 +        <refURL>/unifiedconfig/config/timezone/GMT%20Standard%20Time</refURL>
 +    </timeZone>
 +    <callProgressAnalysis>
 +        <enabled>false</enabled>
 +        <record>false</record>
 +        <minSilencePeriod>608</minSilencePeriod>
 +        <analysisPeriod>2500</analysisPeriod>
 +        <minimumValidSpeech>112</minimumValidSpeech>
 +        <maxTimeAnalysis>3000</maxTimeAnalysis>
 +        <maxTermToneAnalysis>30000</maxTermToneAnalysis>
 +    </callProgressAnalysis>
 +</campaign>
 +</code>
 +
 +===== Update Campaign - Example 2 =====
 +<code xml>
 +<campaign>
 +    <enabled>false</enabled>
 +    <changeStamp>18</changeStamp>
 +</campaign>
 +</code>
 +
 +===== Import to Campaign =====
 +
 +HTTP POST - https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign/5054/import
 +
 +<code xml>
 +<import>
 +    <fileContent>
 +        <![CDATA[
 +        AccountNumber,FirstName,LastName,Phone01
 +        Key-5551001,Bob,Bobster,017117424
 +        ]]> 
 +    </fileContent>
 +    <delimiter>,</delimiter>
 +</import>
 +</code>
 +
 +===== Campaign Runtime Status =====
 +HTTP GET - https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign/5054/runtimestats
 +<code xml>
 +<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
 +<runtimeStatus>
 +    <abandonDetectCount>0</abandonDetectCount>
 +    <abandonToIvrCount>0</abandonToIvrCount>
 +    <agentClosedCount>0</agentClosedCount>
 +    <agentRejectedCount>0</agentRejectedCount>
 +    <answeringMachineCount>0</answeringMachineCount>
 +    <attemptedCount>1</attemptedCount>
 +    <busyCount>0</busyCount>
 +    <callBackCount>0</callBackCount>
 +    <cancelledDetectCount>0</cancelledDetectCount>
 +    <closedCount>1</closedCount>
 +    <customerAbandonDetectCount>0</customerAbandonDetectCount>
 +    <customerNotHomeCount>0</customerNotHomeCount>
 +    <dateTime>2021-09-29T14:21:02</dateTime>
 +    <faxDetectCount>0</faxDetectCount>
 +    <networkAnsMachineCount>0</networkAnsMachineCount>
 +    <noAnswerDetectCount>0</noAnswerDetectCount>
 +    <noDialToneDetectCount>0</noDialToneDetectCount>
 +    <noRingBackDetectCount>0</noRingBackDetectCount>
 +    <personalCallbackCount>0</personalCallbackCount>
 +    <sitToneDetectCount>0</sitToneDetectCount>
 +    <talkTimeCount>22</talkTimeCount>
 +    <totalCount>2</totalCount>
 +    <totalVoiceCount>1</totalVoiceCount>
 +    <voiceCount>1</voiceCount>
 +    <wrapupTimeCount>0</wrapupTimeCount>
 +    <wrongNumberCount>0</wrongNumberCount>
 +</runtimeStatus>
 +</code>
  
  • vendors/cisco/uc/icm/outbound/api.1632922123.txt.gz
  • Last modified: 2021/09/29 14:28
  • by gerardorourke