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vendors:cisco:uc:icm:sql:agent [2019/08/12 09:22] – gerardorourkevendors:cisco:uc:icm:sql:agent [2020/05/25 16:15] (current) – gerardorourke
Line 549: Line 549:
 SG.EnterpriseName SG.EnterpriseName
 ORDER BY DateTime ORDER BY DateTime
 +</code>
 +
 +===== Agent Bulk export - to help with Agent bulk Import in PCCE====
 +<code sql>
 +SELECT 
 +       userName = [LoginName]
 +      ,firstName = [FirstName]
 +      ,lastName = [LastName]
 +      ,ecePerson = CASE([ECEPerson])
 +   WHEN 'N' THEN 'FALSE'
 +   WHEN 'Y' THEN 'TRUE'
 +   END
 +      ,[screenName]
 +  FROM [ucce_awdb].[dbo].[Person]
 +  WHERE 
 +  ECEPerson = 'N' AND 
 +  Deleted = 'N'
 +  ORDER BY LoginName COLLATE Latin1_General_CI_AS
 +</code>  
 +
 +
 +===== Supervisors <> Team SQL =====
 +<code sql>
 +/****** Script for SelectTopNRows command from SSMS  ******/
 +SELECT 
 +  AgentTeamID = ATS.[AgentTeamID]
 + ,AgentTeamName = AT.EnterpriseName
 + ,AgentEntepriseName = A.EnterpriseName
 + ,AgentSkillTargetID = ATS.[SupervisorSkillTargetID]
 +  
 +  FROM 
 +  [vhi_awdb].[dbo].[Agent_Team_Supervisor] ATS,
 +  Agent A,
 +  Agent_Team AT
 +
 +  WHERE 
 +  ATS.AgentTeamID = AT.AgentTeamID AND
 +  ATS.SupervisorSkillTargetID = A.SkillTargetID
 +  AND A.EnterpriseName like '%eirsupp%'
 </code> </code>
  • vendors/cisco/uc/icm/sql/agent.1565598155.txt.gz
  • Last modified: 2019/08/12 09:22
  • by gerardorourke