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--- vendors:cisco:uc:ucce:sso [2022/11/02 17:02] – gerardorourke
+++ vendors:cisco:uc:ucce:sso [2025/08/08 09:13] (current) – [Cisco IDS] gerardorourke
@@ Line 1: / Line 1: @@
 ====== UCCE SSO ======
-  *https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_0_1/maintenance/Guide/pcce_b_pcce-features-guide-12-0/pcce_b_pcce-features-guide-12-0_chapter_01011.html#concept_7FE434A4AFD0FBC44903D07EF7B6DC83
+  * https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise/211307-Unified-Contact-Center-Enterprise-UCCE.html
+  * https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/configuration/guide/ucce_b_features-guide-1261/ucce_m_single_sign_on-1261.html
+  * https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_2/administration/guide/administration-guide-for-cisco-unified-contact-center-enterprise-release-1262/ucce_m_single-sign-on-administration.html
+older links
   *https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/200612-Configure-the-Identity-Provider-for-UCCX.html
   *https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise/214555-configure-auto-populating-user-id-on-ad.html
   *https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html#concept_D06EE43CBEB8FEB8205430F7D0AAB3BC
+  *https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/200662-ADFS-IdS-Troubleshooting-and-Common-Prob.html
+===== High Level Steps =====
+Confirm Cisco IDS and ADFS are using the same NTP Server (or are both synced to an accurate NTP Server)
+====Cisco IDS====
+ *Regenerate the Encryption/Signature key by clicking Regenerate
+ *Regenerate the SAML Certificate by clicking Regenerat
+ *Install AFDS on W2016
+ *Download the ADFS federation meta XML file - <code>https://<ADFS Server FQDN>/federationmetadata/2007-06/federationmetadata.xml</code>
+ *Download the Ids Meta Data XML file from Ids
+ *create the Replaying Party Trust - with two Claims Name (as per Cisco docs) ...
+ *Upload the above ADFS XML file into IDS
+ *Test
+  *Register the UCCE Servers with Ids
+  *Pass the SSO test
+  *Set to Hybrid (from non SSO)
+  *Now CCE agents users have the SSO checkbox which is now enabled and can be checked.
+===== Troubleshooting =====
+  *https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/200662-ADFS-IdS-Troubleshooting-and-Common-Prob.html