Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision		 Previous revision
vendors:egain [2023/09/26 10:07] – [eGain 21] gerardorourkevendors:egain [2024/11/08 11:05] (current) – [eGain] gerardorourke
Line 3: Line 3:
   *[[https://www.egain.com/egain-support/|eGain Support Portal]]   *[[https://www.egain.com/egain-support/|eGain Support Portal]]
  
 +===== AI =====
 +  * https://www.egain.com/blog/use-cases-generative-ai-cx-ex/?utm_source=1on1&utm_medium=email&utm_campaign=usecase_1108_emea&uid=d3d55ee6-ba38-e811-813c-e0071b66ae81
 ===== Tickets URL ===== ===== Tickets URL =====
 https://media.egain.com/support/contact.asp https://media.egain.com/support/contact.asp
Line 164: Line 166:
   *Layout - 10 - 3 - 7   *Layout - 10 - 3 - 7
     * 10 Topics, 7 Refiners (depth of 3)     * 10 Topics, 7 Refiners (depth of 3)
 +  * Document what you need not what you know
 +    * Accuracy
 +    * Value
 +    * Usability
 +
 +
 +
 +===== Analytics =====
 +
 +  *https://help.egain.com/mergedProjects/analytics/application_about.htm
 +
 +===== Sample KW Website =====
 +
 +  *https://aldautomotive.egain.cloud/kb/ALDHelpHub/home
  • vendors/egain.1695719276.txt.gz
  • Last modified: 2023/09/26 10:07
  • by gerardorourke