Differences

This shows you the differences between two versions of the page.

--- vendors:redbox:callsuppression [2021/03/19 12:38] – [Detailed Work Flow details] gerardorourke
+++ vendors:redbox:callsuppression [2024/02/28 09:58] (current) – [Installing / Uninstalling the Web Service API] gerardorourke
@@ Line 187: / Line 187: @@
 **C:\LTR\utils\RedBoxInterfaceWebAPI** and run the command
 <code>RedBoxInterfaceWebAPI.exe –i</code>
+After installing a new service should be added called "Red box Recorders Web API Service"\\
+Make sure to start the service!
+{{:vendors:redbox:redbox-webservice.png?600|}}
 To Uninstall run the command:
@@ Line 193: / Line 199: @@
 ===== Example Finesse Gadget XML Config =====
 Below is the config you add to the Finesse Admin to add the Gadget for the Agent.
-You need to upload to the Finesse Servers into the relevant folder - see Cisco 3rd party gadget configuration documentation for more information.
+You need to upload to the Finesse Servers into the relevant folder - see [[https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1251/admin/guide/cfin_b_1251-administration-guide/cfin_b_1251-administration-guide_chapter_01011.html|Cisco 3rd Party Gadget configuration documentation]] for more information.
 This example has the B side commented out - so only the A side appears for the Agent.
@@ Line 202: / Line 208: @@
             <label>PCI-A-Side</label>
    			<gadgets>
-			    <gadget>/3rdpartygadget/files/RedboxCallSuppressionA_V1/RedboxCallSuppression.xml</gadget>
+			    <gadget>/3rdpartygadget/files/RedboxCallSuppressionA_V1.1/RedboxCallSuppression.xml</gadget>
 	                </gadgets>
         </tab>
@@ Line 211: / Line 217: @@
             <label>PCI-B-Side</label>
 		<gadgets>
-			<gadget>/3rdpartygadget/files/RedboxCallSuppressionB_V1/RedboxCallSuppression.xml</gadget>
+			<gadget>/3rdpartygadget/files/RedboxCallSuppressionB_V1.1/RedboxCallSuppression.xml</gadget>
 		</gadgets>
          </tab>