• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/release/guide/uccx_b_uccx-solution-release-notes-1201.html
  

UCCX Admin Guide

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/maintain_and_operate/guide/uccx_b_uccx-admin-and-operations-guide-120.html

CUIC Admin Guide

• https://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/products-maintenance-guides-list.html

Finesse

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1201/user/guide/cfin_b_1201-cisco-finesse-desktop-userguide.html

CUIC

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1201/user/guide/cuic_b_user-guide-1201.html

CUIC Report Customization

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1201/user/guide/cuic_b_report-customization-guide-1201.html

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/design/guide/uccx_b_solution-design-guide-1201.html

Cisco Unified Intelligence Center

• https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=282163829&rls=12.5(1)&sb=anfr&bt=custV

Cisco Unified Customer Voice Portal

• https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=270563413&rls=12.5(1)&sb=anfr&svr=3nH&bt=custV

Cisco Finesse

• https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=283613135&rls=12.5(1)&sb=anfr&bt=custV

Cisco SocialMiner

• https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=283613136&rls=12.5(1)&sb=anfr&bt=custV

Cisco Enterprise Chat and Email

• https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=280810493&rls=12.5(1)&sb=anfr&svr=3nH&bt=custV

• https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html

• https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/advanced-administration-and-reporting-of-contact-center-enterprise-cceaar.html
• pcce12-bulkimport-templates.zip

• https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/contact-center-enterprise-implementation-and-troubleshooting-cceit.html

• https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/implementing-cisco-contact-center-enterprise-chat-and-email-ccece.html