Getting Started

  • you can assign extensions to users instead of a DDI
  • users will NOT be able to call each other until the location they are assigned to is configured with a “Main number”
    • Until this is configured a caller will hear
      • “We're sorry, your call cannot be completed as this time, please hang-up and try your call again later.”
    • Configure here:
      • Locations → PSTN → Main Number
      • Note - each user can only be assigned to a single location (you can change their location).
  • Voicemail will not work - until you configure the voicemail number
    • Location → Calling → Voice Portal → Incoming Call → Phone Number and / or Extension
  • vendors/cisco/contactcenter/getting-started.txt
  • Last modified: 2026/01/07 18:23
  • by gerardorourke