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Getting Started

  • you can assign extensions to users instead of a DDI
  • users will NOT be able to call each other until the location they are assigned to is configured with a “Main number”
    • Until this is configured a caller will hear
      • “We're sorry, your call cannot be completed as this time, please hang-up and try your call again later.”
    • Configure here:
      • Locations → PSTN → Main Number
      • Note - each user can only be assigned to a single location (you can change their location).
  • vendors/cisco/contactcenter/getting-started.1767712511.txt.gz
  • Last modified: 2026/01/06 15:15
  • by gerardorourke