This is an old revision of the document!
ECE Chat
Adjusting the Chats look and feel
Don't Forget to change these!
Location:
Cisco_Home\eService\templates\chat\Template_Folder\application\application-chat-defaults.js
- APP.EG_ALT_ENGMT_PHONE
- APP.EG_ALT_ENGMT_EMAIL
- APP.EG_ALT_ENGMT_FAQ
TIPS
Data Masking
You must first enable this at the global level.
Security → Data Masking → Chat → General → Enable Data Masking
Security → Data Masking → Chat → General → Can be Reset at the Department Level
Session Timeout
The Session timeout for the ECE application (and I believe the ECE Gadget) is 60 mins.
To increase this go to:
Partition → General Setting → Session Time Out (minutes)
Timezone Chat Daily SL Timezone
Defaults to EST ?
Partition → Chat & Messaging → Chat Daily Service Level Timezone