Chat TIPs
Edit your Join message
Config File
D:\ECE\eService_RT\templates\chat\<chat folder>\l10n\messaging_en_US.properties
Default Value
# 0 - Agent Screen Name
agent_join_msg_default = You are now chatting with {0}
An example updated value
# 0 - Agent Screen Name
agent_join_msg = This service is for informational purposes only, if you require product advice please call +353 1 XXX XXXX.<BR><BR>Web chat sessions may be monitored or recorded to ensure that we carry out your instructions correctly, to help improve the quality of our service and in the interests of security. Please do not provide any personal information when using this service.<BR><BR>You are now chatting with {0}
Edit your Wait Messages
Config file:
D:\ECE\eService_RT\templates\chat\<chat folder>\l10n\en-US.json
"EG_WAIT_TIME_SINGULAR": "This service is for informational purposes only, if you require product advice please call 085 XXXXXXX. Your estimated wait time is <b>1 minute</b>",