Outbound API

Example Querys and responses using the CCE Outbound API. In this case, we created a Direct Preview Campaign for Callbacks. CVP imported the calls.

List Campaigns

HTTP GET - https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<results>
    <pageInfo>
        <firstPage>https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign?sort=name%20asc&amp;resultsPerPage=25</firstPage>
        <lastPage>https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign?sort=name%20asc&amp;startIndex=0&amp;resultsPerPage=25</lastPage>
        <resultsPerPage>25</resultsPerPage>
        <sortTerm>name asc</sortTerm>
        <startIndex>0</startIndex>
        <totalResults>1</totalResults>
    </pageInfo>
    <permissionInfo>
        <canCreate>true</canCreate>
        <canUpdate>true</canUpdate>
        <canDelete>true</canDelete>
        <role>Administrator</role>
        <departmentAdmin>false</departmentAdmin>
    </permissionInfo>
    <campaigns>
        <campaign>
            <refURL>/unifiedconfig/config/campaign/5054</refURL>
            <changeStamp>16</changeStamp>
            <abandonEnabled>true</abandonEnabled>
            <abandonPercent>3.0</abandonPercent>
            <amdTreatmentMode>abandonCall</amdTreatmentMode>
            <campaignPurposeType>agentCampaign</campaignPurposeType>
            <callProgressAnalysis>
                <enabled>false</enabled>
                <record>false</record>
                <minSilencePeriod>608</minSilencePeriod>
                <analysisPeriod>2500</analysisPeriod>
                <minimumValidSpeech>112</minimumValidSpeech>
                <maxTimeAnalysis>3000</maxTimeAnalysis>
                <maxTermToneAnalysis>30000</maxTermToneAnalysis>
            </callProgressAnalysis>
            <description>BananaCare Customer Callbacks</description>
            <dialingMode>PREVIEWDIRECTONLY</dialingMode>
            <enabled>true</enabled>
            <endDate>2029-12-31</endDate>
            <endTime>20:00</endTime>
            <ipAmdEnabled>true</ipAmdEnabled>
            <ipTerminatingBeepDetect>false</ipTerminatingBeepDetect>
            <linesPerAgent>1.5</linesPerAgent>
            <maxAttempts>3</maxAttempts>
            <maximumLinesPerAgent>2.0</maximumLinesPerAgent>
            <minimumCallDuration>1</minimumCallDuration>
            <name>SwiftcareCallback</name>
            <noAnswerRingLimit>4</noAnswerRingLimit>
            <personalizedCallbackEnabled>false</personalizedCallbackEnabled>
            <predictiveCorrectionPace>70</predictiveCorrectionPace>
            <predictiveGain>1.0</predictiveGain>
            <rescheduleCallbackMode>useCampaignDN</rescheduleCallbackMode>
            <reservationPercentage>100</reservationPercentage>
            <retries>
                <answeringMachineDelay>60</answeringMachineDelay>
                <busySignalDelay>60</busySignalDelay>
                <customerAbandonedDelay>30</customerAbandonedDelay>
                <customerNotHomeDelay>60</customerNotHomeDelay>
                <dialerAbandonedDelay>60</dialerAbandonedDelay>
                <noAnswerDelay>60</noAnswerDelay>
            </retries>
            <skillGroupInfos>
                <skillGroupInfo>
                    <dialedNumber>Swift_CB</dialedNumber>
                    <ivrPorts>0</ivrPorts>
                    <overflowAgents>0</overflowAgents>
                    <recordsToCache>1</recordsToCache>
                    <skillGroup>
                        <refURL>/unifiedconfig/config/skillgroup/7897</refURL>
                        <name>Swiftcare_Callbacks</name>
                    </skillGroup>
                </skillGroupInfo>
            </skillGroupInfos>
            <startTime>08:00</startTime>
            <timeZone>
                <refURL>/unifiedconfig/config/timezone/GMT%20Standard%20Time</refURL>
                <displayName>(UTC+00:00) Dublin, Edinburgh, Lisbon, London</displayName>
            </timeZone>
        </campaign>
    </campaigns>
</results>

List Timezones

https://ucce-lab-hds-a.example.com/unifiedconfig/config/timezone/ 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<results>
    <timeZones>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Dateline%20Standard%20Time</refURL>
            <name>Dateline Standard Time</name>
            <displayName>(UTC-12:00) International Date Line West</displayName>
            <stdName>Dateline Standard Time</stdName>
            <dstName>Dateline Daylight Time</dstName>
            <bias>720</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/UTC-11</refURL>
            <name>UTC-11</name>
            <displayName>(UTC-11:00) Coordinated Universal Time-11</displayName>
            <stdName>UTC-11</stdName>
            <dstName>UTC-11</dstName>
            <bias>660</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Aleutian%20Standard%20Time</refURL>
            <name>Aleutian Standard Time</name>
            <displayName>(UTC-10:00) Aleutian Islands</displayName>
            <stdName>Aleutian Standard Time</stdName>
            <dstName>Aleutian Daylight Time</dstName>
            <bias>600</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Hawaiian%20Standard%20Time</refURL>
            <name>Hawaiian Standard Time</name>
            <displayName>(UTC-10:00) Hawaii</displayName>
            <stdName>Hawaiian Standard Time</stdName>
            <dstName>Hawaiian Daylight Time</dstName>
            <bias>600</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Marquesas%20Standard%20Time</refURL>
            <name>Marquesas Standard Time</name>
            <displayName>(UTC-09:30) Marquesas Islands</displayName>
            <stdName>Marquesas Standard Time</stdName>
            <dstName>Marquesas Daylight Time</dstName>
            <bias>570</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Alaskan%20Standard%20Time</refURL>
            <name>Alaskan Standard Time</name>
            <displayName>(UTC-09:00) Alaska</displayName>
            <stdName>Alaskan Standard Time</stdName>
            <dstName>Alaskan Daylight Time</dstName>
            <bias>540</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/UTC-09</refURL>
            <name>UTC-09</name>
            <displayName>(UTC-09:00) Coordinated Universal Time-09</displayName>
            <stdName>UTC-09</stdName>
            <dstName>UTC-09</dstName>
            <bias>540</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Pacific%20Standard%20Time</refURL>
            <name>Pacific Standard Time</name>
            <displayName>(UTC-08:00) Pacific Time (US &amp; Canada)</displayName>
            <stdName>Pacific Standard Time</stdName>
            <dstName>Pacific Daylight Time</dstName>
            <bias>480</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Pacific%20Standard%20Time%20%28Mexico%29</refURL>
            <name>Pacific Standard Time (Mexico)</name>
            <displayName>(UTC-08:00) Baja California</displayName>
            <stdName>Pacific Standard Time (Mexico)</stdName>
            <dstName>Pacific Daylight Time (Mexico)</dstName>
            <bias>480</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/UTC-08</refURL>
            <name>UTC-08</name>
            <displayName>(UTC-08:00) Coordinated Universal Time-08</displayName>
            <stdName>UTC-08</stdName>
            <dstName>UTC-08</dstName>
            <bias>480</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Mountain%20Standard%20Time</refURL>
            <name>Mountain Standard Time</name>
            <displayName>(UTC-07:00) Mountain Time (US &amp; Canada)</displayName>
            <stdName>Mountain Standard Time</stdName>
            <dstName>Mountain Daylight Time</dstName>
            <bias>420</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Mountain%20Standard%20Time%20%28Mexico%29</refURL>
            <name>Mountain Standard Time (Mexico)</name>
            <displayName>(UTC-07:00) Chihuahua, La Paz, Mazatlan</displayName>
            <stdName>Mountain Standard Time (Mexico)</stdName>
            <dstName>Mountain Daylight Time (Mexico)</dstName>
            <bias>420</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/US%20Mountain%20Standard%20Time</refURL>
            <name>US Mountain Standard Time</name>
            <displayName>(UTC-07:00) Arizona</displayName>
            <stdName>US Mountain Standard Time</stdName>
            <dstName>US Mountain Daylight Time</dstName>
            <bias>420</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Yukon%20Standard%20Time</refURL>
            <name>Yukon Standard Time</name>
            <displayName>(UTC-07:00) Yukon</displayName>
            <stdName>Yukon Standard Time</stdName>
            <dstName>Yukon Daylight Time</dstName>
            <bias>420</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Canada%20Central%20Standard%20Time</refURL>
            <name>Canada Central Standard Time</name>
            <displayName>(UTC-06:00) Saskatchewan</displayName>
            <stdName>Canada Central Standard Time</stdName>
            <dstName>Canada Central Daylight Time</dstName>
            <bias>360</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Central%20America%20Standard%20Time</refURL>
            <name>Central America Standard Time</name>
            <displayName>(UTC-06:00) Central America</displayName>
            <stdName>Central America Standard Time</stdName>
            <dstName>Central America Daylight Time</dstName>
            <bias>360</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Central%20Standard%20Time</refURL>
            <name>Central Standard Time</name>
            <displayName>(UTC-06:00) Central Time (US &amp; Canada)</displayName>
            <stdName>Central Standard Time</stdName>
            <dstName>Central Daylight Time</dstName>
            <bias>360</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Central%20Standard%20Time%20%28Mexico%29</refURL>
            <name>Central Standard Time (Mexico)</name>
            <displayName>(UTC-06:00) Guadalajara, Mexico City, Monterrey</displayName>
            <stdName>Central Standard Time (Mexico)</stdName>
            <dstName>Central Daylight Time (Mexico)</dstName>
            <bias>360</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Easter%20Island%20Standard%20Time</refURL>
            <name>Easter Island Standard Time</name>
            <displayName>(UTC-06:00) Easter Island</displayName>
            <stdName>Easter Island Standard Time</stdName>
            <dstName>Easter Island Daylight Time</dstName>
            <bias>360</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Cuba%20Standard%20Time</refURL>
            <name>Cuba Standard Time</name>
            <displayName>(UTC-05:00) Havana</displayName>
            <stdName>Cuba Standard Time</stdName>
            <dstName>Cuba Daylight Time</dstName>
            <bias>300</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Eastern%20Standard%20Time</refURL>
            <name>Eastern Standard Time</name>
            <displayName>(UTC-05:00) Eastern Time (US &amp; Canada)</displayName>
            <stdName>Eastern Standard Time</stdName>
            <dstName>Eastern Daylight Time</dstName>
            <bias>300</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Eastern%20Standard%20Time%20%28Mexico%29</refURL>
            <name>Eastern Standard Time (Mexico)</name>
            <displayName>(UTC-05:00) Chetumal</displayName>
            <stdName>Eastern Standard Time (Mexico)</stdName>
            <dstName>Eastern Daylight Time (Mexico)</dstName>
            <bias>300</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Haiti%20Standard%20Time</refURL>
            <name>Haiti Standard Time</name>
            <displayName>(UTC-05:00) Haiti</displayName>
            <stdName>Haiti Standard Time</stdName>
            <dstName>Haiti Daylight Time</dstName>
            <bias>300</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/SA%20Pacific%20Standard%20Time</refURL>
            <name>SA Pacific Standard Time</name>
            <displayName>(UTC-05:00) Bogota, Lima, Quito, Rio Branco</displayName>
            <stdName>SA Pacific Standard Time</stdName>
            <dstName>SA Pacific Daylight Time</dstName>
            <bias>300</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Turks%20And%20Caicos%20Standard%20Time</refURL>
            <name>Turks And Caicos Standard Time</name>
            <displayName>(UTC-05:00) Turks and Caicos</displayName>
            <stdName>Turks and Caicos Standard Time</stdName>
            <dstName>Turks and Caicos Daylight Time</dstName>
            <bias>300</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/US%20Eastern%20Standard%20Time</refURL>
            <name>US Eastern Standard Time</name>
            <displayName>(UTC-05:00) Indiana (East)</displayName>
            <stdName>US Eastern Standard Time</stdName>
            <dstName>US Eastern Daylight Time</dstName>
            <bias>300</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Atlantic%20Standard%20Time</refURL>
            <name>Atlantic Standard Time</name>
            <displayName>(UTC-04:00) Atlantic Time (Canada)</displayName>
            <stdName>Atlantic Standard Time</stdName>
            <dstName>Atlantic Daylight Time</dstName>
            <bias>240</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Central%20Brazilian%20Standard%20Time</refURL>
            <name>Central Brazilian Standard Time</name>
            <displayName>(UTC-04:00) Cuiaba</displayName>
            <stdName>Central Brazilian Standard Time</stdName>
            <dstName>Central Brazilian Daylight Time</dstName>
            <bias>240</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Pacific%20SA%20Standard%20Time</refURL>
            <name>Pacific SA Standard Time</name>
            <displayName>(UTC-04:00) Santiago</displayName>
            <stdName>Pacific SA Standard Time</stdName>
            <dstName>Pacific SA Daylight Time</dstName>
            <bias>240</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Paraguay%20Standard%20Time</refURL>
            <name>Paraguay Standard Time</name>
            <displayName>(UTC-04:00) Asuncion</displayName>
            <stdName>Paraguay Standard Time</stdName>
            <dstName>Paraguay Daylight Time</dstName>
            <bias>240</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/SA%20Western%20Standard%20Time</refURL>
            <name>SA Western Standard Time</name>
            <displayName>(UTC-04:00) Georgetown, La Paz, Manaus, San Juan</displayName>
            <stdName>SA Western Standard Time</stdName>
            <dstName>SA Western Daylight Time</dstName>
            <bias>240</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Venezuela%20Standard%20Time</refURL>
            <name>Venezuela Standard Time</name>
            <displayName>(UTC-04:00) Caracas</displayName>
            <stdName>Venezuela Standard Time</stdName>
            <dstName>Venezuela Daylight Time</dstName>
            <bias>240</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Newfoundland%20Standard%20Time</refURL>
            <name>Newfoundland Standard Time</name>
            <displayName>(UTC-03:30) Newfoundland</displayName>
            <stdName>Newfoundland Standard Time</stdName>
            <dstName>Newfoundland Daylight Time</dstName>
            <bias>210</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Argentina%20Standard%20Time</refURL>
            <name>Argentina Standard Time</name>
            <displayName>(UTC-03:00) City of Buenos Aires</displayName>
            <stdName>Argentina Standard Time</stdName>
            <dstName>Argentina Daylight Time</dstName>
            <bias>180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Bahia%20Standard%20Time</refURL>
            <name>Bahia Standard Time</name>
            <displayName>(UTC-03:00) Salvador</displayName>
            <stdName>Bahia Standard Time</stdName>
            <dstName>Bahia Daylight Time</dstName>
            <bias>180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/E.%20South%20America%20Standard%20Time</refURL>
            <name>E. South America Standard Time</name>
            <displayName>(UTC-03:00) Brasilia</displayName>
            <stdName>E. South America Standard Time</stdName>
            <dstName>E. South America Daylight Time</dstName>
            <bias>180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Greenland%20Standard%20Time</refURL>
            <name>Greenland Standard Time</name>
            <displayName>(UTC-03:00) Greenland</displayName>
            <stdName>Greenland Standard Time</stdName>
            <dstName>Greenland Daylight Time</dstName>
            <bias>180</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Magallanes%20Standard%20Time</refURL>
            <name>Magallanes Standard Time</name>
            <displayName>(UTC-03:00) Punta Arenas</displayName>
            <stdName>Magallanes Standard Time</stdName>
            <dstName>Magallanes Daylight Time</dstName>
            <bias>180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Montevideo%20Standard%20Time</refURL>
            <name>Montevideo Standard Time</name>
            <displayName>(UTC-03:00) Montevideo</displayName>
            <stdName>Montevideo Standard Time</stdName>
            <dstName>Montevideo Daylight Time</dstName>
            <bias>180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/SA%20Eastern%20Standard%20Time</refURL>
            <name>SA Eastern Standard Time</name>
            <displayName>(UTC-03:00) Cayenne, Fortaleza</displayName>
            <stdName>SA Eastern Standard Time</stdName>
            <dstName>SA Eastern Daylight Time</dstName>
            <bias>180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Saint%20Pierre%20Standard%20Time</refURL>
            <name>Saint Pierre Standard Time</name>
            <displayName>(UTC-03:00) Saint Pierre and Miquelon</displayName>
            <stdName>Saint Pierre Standard Time</stdName>
            <dstName>Saint Pierre Daylight Time</dstName>
            <bias>180</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Tocantins%20Standard%20Time</refURL>
            <name>Tocantins Standard Time</name>
            <displayName>(UTC-03:00) Araguaina</displayName>
            <stdName>Tocantins Standard Time</stdName>
            <dstName>Tocantins Daylight Time</dstName>
            <bias>180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Mid-Atlantic%20Standard%20Time</refURL>
            <name>Mid-Atlantic Standard Time</name>
            <displayName>(UTC-02:00) Mid-Atlantic - Old</displayName>
            <stdName>Mid-Atlantic Standard Time</stdName>
            <dstName>Mid-Atlantic Daylight Time</dstName>
            <bias>120</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/UTC-02</refURL>
            <name>UTC-02</name>
            <displayName>(UTC-02:00) Coordinated Universal Time-02</displayName>
            <stdName>UTC-02</stdName>
            <dstName>UTC-02</dstName>
            <bias>120</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Azores%20Standard%20Time</refURL>
            <name>Azores Standard Time</name>
            <displayName>(UTC-01:00) Azores</displayName>
            <stdName>Azores Standard Time</stdName>
            <dstName>Azores Daylight Time</dstName>
            <bias>60</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Cape%20Verde%20Standard%20Time</refURL>
            <name>Cape Verde Standard Time</name>
            <displayName>(UTC-01:00) Cabo Verde Is.</displayName>
            <stdName>Cabo Verde Standard Time</stdName>
            <dstName>Cabo Verde Daylight Time</dstName>
            <bias>60</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/GMT%20Standard%20Time</refURL>
            <name>GMT Standard Time</name>
            <displayName>(UTC+00:00) Dublin, Edinburgh, Lisbon, London</displayName>
            <stdName>GMT Standard Time</stdName>
            <dstName>GMT Daylight Time</dstName>
            <bias>0</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Greenwich%20Standard%20Time</refURL>
            <name>Greenwich Standard Time</name>
            <displayName>(UTC+00:00) Monrovia, Reykjavik</displayName>
            <stdName>Greenwich Standard Time</stdName>
            <dstName>Greenwich Daylight Time</dstName>
            <bias>0</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Morocco%20Standard%20Time</refURL>
            <name>Morocco Standard Time</name>
            <displayName>(UTC+01:00) Casablanca</displayName>
            <stdName>Morocco Standard Time</stdName>
            <dstName>Morocco Daylight Time</dstName>
            <bias>0</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Sao%20Tome%20Standard%20Time</refURL>
            <name>Sao Tome Standard Time</name>
            <displayName>(UTC+00:00) Sao Tome</displayName>
            <stdName>Sao Tome Standard Time</stdName>
            <dstName>Sao Tome Daylight Time</dstName>
            <bias>0</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/UTC</refURL>
            <name>UTC</name>
            <displayName>(UTC) Coordinated Universal Time</displayName>
            <stdName>Coordinated Universal Time</stdName>
            <dstName>Coordinated Universal Time</dstName>
            <bias>0</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Central%20Europe%20Standard%20Time</refURL>
            <name>Central Europe Standard Time</name>
            <displayName>(UTC+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague</displayName>
            <stdName>Central Europe Standard Time</stdName>
            <dstName>Central Europe Daylight Time</dstName>
            <bias>-60</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Central%20European%20Standard%20Time</refURL>
            <name>Central European Standard Time</name>
            <displayName>(UTC+01:00) Sarajevo, Skopje, Warsaw, Zagreb</displayName>
            <stdName>Central European Standard Time</stdName>
            <dstName>Central European Daylight Time</dstName>
            <bias>-60</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Romance%20Standard%20Time</refURL>
            <name>Romance Standard Time</name>
            <displayName>(UTC+01:00) Brussels, Copenhagen, Madrid, Paris</displayName>
            <stdName>Romance Standard Time</stdName>
            <dstName>Romance Daylight Time</dstName>
            <bias>-60</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/W.%20Central%20Africa%20Standard%20Time</refURL>
            <name>W. Central Africa Standard Time</name>
            <displayName>(UTC+01:00) West Central Africa</displayName>
            <stdName>W. Central Africa Standard Time</stdName>
            <dstName>W. Central Africa Daylight Time</dstName>
            <bias>-60</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/W.%20Europe%20Standard%20Time</refURL>
            <name>W. Europe Standard Time</name>
            <displayName>(UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna</displayName>
            <stdName>W. Europe Standard Time</stdName>
            <dstName>W. Europe Daylight Time</dstName>
            <bias>-60</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/E.%20Europe%20Standard%20Time</refURL>
            <name>E. Europe Standard Time</name>
            <displayName>(UTC+02:00) Chisinau</displayName>
            <stdName>E. Europe Standard Time</stdName>
            <dstName>E. Europe Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Egypt%20Standard%20Time</refURL>
            <name>Egypt Standard Time</name>
            <displayName>(UTC+02:00) Cairo</displayName>
            <stdName>Egypt Standard Time</stdName>
            <dstName>Egypt Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/FLE%20Standard%20Time</refURL>
            <name>FLE Standard Time</name>
            <displayName>(UTC+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius</displayName>
            <stdName>FLE Standard Time</stdName>
            <dstName>FLE Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/GTB%20Standard%20Time</refURL>
            <name>GTB Standard Time</name>
            <displayName>(UTC+02:00) Athens, Bucharest</displayName>
            <stdName>GTB Standard Time</stdName>
            <dstName>GTB Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Israel%20Standard%20Time</refURL>
            <name>Israel Standard Time</name>
            <displayName>(UTC+02:00) Jerusalem</displayName>
            <stdName>Jerusalem Standard Time</stdName>
            <dstName>Jerusalem Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Jordan%20Standard%20Time</refURL>
            <name>Jordan Standard Time</name>
            <displayName>(UTC+02:00) Amman</displayName>
            <stdName>Jordan Standard Time</stdName>
            <dstName>Jordan Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Kaliningrad%20Standard%20Time</refURL>
            <name>Kaliningrad Standard Time</name>
            <displayName>(UTC+02:00) Kaliningrad</displayName>
            <stdName>Russia TZ 1 Standard Time</stdName>
            <dstName>Russia TZ 1 Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Libya%20Standard%20Time</refURL>
            <name>Libya Standard Time</name>
            <displayName>(UTC+02:00) Tripoli</displayName>
            <stdName>Libya Standard Time</stdName>
            <dstName>Libya Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Middle%20East%20Standard%20Time</refURL>
            <name>Middle East Standard Time</name>
            <displayName>(UTC+02:00) Beirut</displayName>
            <stdName>Middle East Standard Time</stdName>
            <dstName>Middle East Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Namibia%20Standard%20Time</refURL>
            <name>Namibia Standard Time</name>
            <displayName>(UTC+02:00) Windhoek</displayName>
            <stdName>Namibia Standard Time</stdName>
            <dstName>Namibia Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/South%20Africa%20Standard%20Time</refURL>
            <name>South Africa Standard Time</name>
            <displayName>(UTC+02:00) Harare, Pretoria</displayName>
            <stdName>South Africa Standard Time</stdName>
            <dstName>South Africa Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/South%20Sudan%20Standard%20Time</refURL>
            <name>South Sudan Standard Time</name>
            <displayName>(UTC+02:00) Juba</displayName>
            <stdName>South Sudan Standard Time</stdName>
            <dstName>South Sudan Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Sudan%20Standard%20Time</refURL>
            <name>Sudan Standard Time</name>
            <displayName>(UTC+02:00) Khartoum</displayName>
            <stdName>Sudan Standard Time</stdName>
            <dstName>Sudan Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Syria%20Standard%20Time</refURL>
            <name>Syria Standard Time</name>
            <displayName>(UTC+02:00) Damascus</displayName>
            <stdName>Syria Standard Time</stdName>
            <dstName>Syria Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/West%20Bank%20Standard%20Time</refURL>
            <name>West Bank Standard Time</name>
            <displayName>(UTC+02:00) Gaza, Hebron</displayName>
            <stdName>West Bank Gaza Standard Time</stdName>
            <dstName>West Bank Gaza Daylight Time</dstName>
            <bias>-120</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Arab%20Standard%20Time</refURL>
            <name>Arab Standard Time</name>
            <displayName>(UTC+03:00) Kuwait, Riyadh</displayName>
            <stdName>Arab Standard Time</stdName>
            <dstName>Arab Daylight Time</dstName>
            <bias>-180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Arabic%20Standard%20Time</refURL>
            <name>Arabic Standard Time</name>
            <displayName>(UTC+03:00) Baghdad</displayName>
            <stdName>Arabic Standard Time</stdName>
            <dstName>Arabic Daylight Time</dstName>
            <bias>-180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Belarus%20Standard%20Time</refURL>
            <name>Belarus Standard Time</name>
            <displayName>(UTC+03:00) Minsk</displayName>
            <stdName>Belarus Standard Time</stdName>
            <dstName>Belarus Daylight Time</dstName>
            <bias>-180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/E.%20Africa%20Standard%20Time</refURL>
            <name>E. Africa Standard Time</name>
            <displayName>(UTC+03:00) Nairobi</displayName>
            <stdName>E. Africa Standard Time</stdName>
            <dstName>E. Africa Daylight Time</dstName>
            <bias>-180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Russian%20Standard%20Time</refURL>
            <name>Russian Standard Time</name>
            <displayName>(UTC+03:00) Moscow, St. Petersburg</displayName>
            <stdName>Russia TZ 2 Standard Time</stdName>
            <dstName>Russia TZ 2 Daylight Time</dstName>
            <bias>-180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Turkey%20Standard%20Time</refURL>
            <name>Turkey Standard Time</name>
            <displayName>(UTC+03:00) Istanbul</displayName>
            <stdName>Turkey Standard Time</stdName>
            <dstName>Turkey Daylight Time</dstName>
            <bias>-180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Volgograd%20Standard%20Time</refURL>
            <name>Volgograd Standard Time</name>
            <displayName>(UTC+03:00) Volgograd</displayName>
            <stdName>Volgograd Standard Time</stdName>
            <dstName>Volgograd Daylight Time</dstName>
            <bias>-180</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Iran%20Standard%20Time</refURL>
            <name>Iran Standard Time</name>
            <displayName>(UTC+03:30) Tehran</displayName>
            <stdName>Iran Standard Time</stdName>
            <dstName>Iran Daylight Time</dstName>
            <bias>-210</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Arabian%20Standard%20Time</refURL>
            <name>Arabian Standard Time</name>
            <displayName>(UTC+04:00) Abu Dhabi, Muscat</displayName>
            <stdName>Arabian Standard Time</stdName>
            <dstName>Arabian Daylight Time</dstName>
            <bias>-240</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Astrakhan%20Standard%20Time</refURL>
            <name>Astrakhan Standard Time</name>
            <displayName>(UTC+04:00) Astrakhan, Ulyanovsk</displayName>
            <stdName>Astrakhan Standard Time</stdName>
            <dstName>Astrakhan Daylight Time</dstName>
            <bias>-240</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Azerbaijan%20Standard%20Time</refURL>
            <name>Azerbaijan Standard Time</name>
            <displayName>(UTC+04:00) Baku</displayName>
            <stdName>Azerbaijan Standard Time</stdName>
            <dstName>Azerbaijan Daylight Time</dstName>
            <bias>-240</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Caucasus%20Standard%20Time</refURL>
            <name>Caucasus Standard Time</name>
            <displayName>(UTC+04:00) Yerevan</displayName>
            <stdName>Caucasus Standard Time</stdName>
            <dstName>Caucasus Daylight Time</dstName>
            <bias>-240</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Georgian%20Standard%20Time</refURL>
            <name>Georgian Standard Time</name>
            <displayName>(UTC+04:00) Tbilisi</displayName>
            <stdName>Georgian Standard Time</stdName>
            <dstName>Georgian Daylight Time</dstName>
            <bias>-240</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Mauritius%20Standard%20Time</refURL>
            <name>Mauritius Standard Time</name>
            <displayName>(UTC+04:00) Port Louis</displayName>
            <stdName>Mauritius Standard Time</stdName>
            <dstName>Mauritius Daylight Time</dstName>
            <bias>-240</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Russia%20Time%20Zone%203</refURL>
            <name>Russia Time Zone 3</name>
            <displayName>(UTC+04:00) Izhevsk, Samara</displayName>
            <stdName>Russia TZ 3 Standard Time</stdName>
            <dstName>Russia TZ 3 Daylight Time</dstName>
            <bias>-240</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Saratov%20Standard%20Time</refURL>
            <name>Saratov Standard Time</name>
            <displayName>(UTC+04:00) Saratov</displayName>
            <stdName>Saratov Standard Time</stdName>
            <dstName>Saratov Daylight Time</dstName>
            <bias>-240</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Afghanistan%20Standard%20Time</refURL>
            <name>Afghanistan Standard Time</name>
            <displayName>(UTC+04:30) Kabul</displayName>
            <stdName>Afghanistan Standard Time</stdName>
            <dstName>Afghanistan Daylight Time</dstName>
            <bias>-270</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Ekaterinburg%20Standard%20Time</refURL>
            <name>Ekaterinburg Standard Time</name>
            <displayName>(UTC+05:00) Ekaterinburg</displayName>
            <stdName>Russia TZ 4 Standard Time</stdName>
            <dstName>Russia TZ 4 Daylight Time</dstName>
            <bias>-300</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Pakistan%20Standard%20Time</refURL>
            <name>Pakistan Standard Time</name>
            <displayName>(UTC+05:00) Islamabad, Karachi</displayName>
            <stdName>Pakistan Standard Time</stdName>
            <dstName>Pakistan Daylight Time</dstName>
            <bias>-300</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Qyzylorda%20Standard%20Time</refURL>
            <name>Qyzylorda Standard Time</name>
            <displayName>(UTC+05:00) Qyzylorda</displayName>
            <stdName>Qyzylorda Standard Time</stdName>
            <dstName>Qyzylorda Daylight Time</dstName>
            <bias>-300</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/West%20Asia%20Standard%20Time</refURL>
            <name>West Asia Standard Time</name>
            <displayName>(UTC+05:00) Ashgabat, Tashkent</displayName>
            <stdName>West Asia Standard Time</stdName>
            <dstName>West Asia Daylight Time</dstName>
            <bias>-300</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/India%20Standard%20Time</refURL>
            <name>India Standard Time</name>
            <displayName>(UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi</displayName>
            <stdName>India Standard Time</stdName>
            <dstName>India Daylight Time</dstName>
            <bias>-330</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Sri%20Lanka%20Standard%20Time</refURL>
            <name>Sri Lanka Standard Time</name>
            <displayName>(UTC+05:30) Sri Jayawardenepura</displayName>
            <stdName>Sri Lanka Standard Time</stdName>
            <dstName>Sri Lanka Daylight Time</dstName>
            <bias>-330</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Nepal%20Standard%20Time</refURL>
            <name>Nepal Standard Time</name>
            <displayName>(UTC+05:45) Kathmandu</displayName>
            <stdName>Nepal Standard Time</stdName>
            <dstName>Nepal Daylight Time</dstName>
            <bias>-345</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Bangladesh%20Standard%20Time</refURL>
            <name>Bangladesh Standard Time</name>
            <displayName>(UTC+06:00) Dhaka</displayName>
            <stdName>Bangladesh Standard Time</stdName>
            <dstName>Bangladesh Daylight Time</dstName>
            <bias>-360</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Central%20Asia%20Standard%20Time</refURL>
            <name>Central Asia Standard Time</name>
            <displayName>(UTC+06:00) Astana</displayName>
            <stdName>Central Asia Standard Time</stdName>
            <dstName>Central Asia Daylight Time</dstName>
            <bias>-360</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Omsk%20Standard%20Time</refURL>
            <name>Omsk Standard Time</name>
            <displayName>(UTC+06:00) Omsk</displayName>
            <stdName>Omsk Standard Time</stdName>
            <dstName>Omsk Daylight Time</dstName>
            <bias>-360</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Myanmar%20Standard%20Time</refURL>
            <name>Myanmar Standard Time</name>
            <displayName>(UTC+06:30) Yangon (Rangoon)</displayName>
            <stdName>Myanmar Standard Time</stdName>
            <dstName>Myanmar Daylight Time</dstName>
            <bias>-390</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Altai%20Standard%20Time</refURL>
            <name>Altai Standard Time</name>
            <displayName>(UTC+07:00) Barnaul, Gorno-Altaysk</displayName>
            <stdName>Altai Standard Time</stdName>
            <dstName>Altai Daylight Time</dstName>
            <bias>-420</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/N.%20Central%20Asia%20Standard%20Time</refURL>
            <name>N. Central Asia Standard Time</name>
            <displayName>(UTC+07:00) Novosibirsk</displayName>
            <stdName>Novosibirsk Standard Time</stdName>
            <dstName>Novosibirsk Daylight Time</dstName>
            <bias>-420</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/North%20Asia%20Standard%20Time</refURL>
            <name>North Asia Standard Time</name>
            <displayName>(UTC+07:00) Krasnoyarsk</displayName>
            <stdName>Russia TZ 6 Standard Time</stdName>
            <dstName>Russia TZ 6 Daylight Time</dstName>
            <bias>-420</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/SE%20Asia%20Standard%20Time</refURL>
            <name>SE Asia Standard Time</name>
            <displayName>(UTC+07:00) Bangkok, Hanoi, Jakarta</displayName>
            <stdName>SE Asia Standard Time</stdName>
            <dstName>SE Asia Daylight Time</dstName>
            <bias>-420</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Tomsk%20Standard%20Time</refURL>
            <name>Tomsk Standard Time</name>
            <displayName>(UTC+07:00) Tomsk</displayName>
            <stdName>Tomsk Standard Time</stdName>
            <dstName>Tomsk Daylight Time</dstName>
            <bias>-420</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/W.%20Mongolia%20Standard%20Time</refURL>
            <name>W. Mongolia Standard Time</name>
            <displayName>(UTC+07:00) Hovd</displayName>
            <stdName>W. Mongolia Standard Time</stdName>
            <dstName>W. Mongolia Daylight Time</dstName>
            <bias>-420</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/China%20Standard%20Time</refURL>
            <name>China Standard Time</name>
            <displayName>(UTC+08:00) Beijing, Chongqing, Hong Kong, Urumqi</displayName>
            <stdName>China Standard Time</stdName>
            <dstName>China Daylight Time</dstName>
            <bias>-480</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/North%20Asia%20East%20Standard%20Time</refURL>
            <name>North Asia East Standard Time</name>
            <displayName>(UTC+08:00) Irkutsk</displayName>
            <stdName>Russia TZ 7 Standard Time</stdName>
            <dstName>Russia TZ 7 Daylight Time</dstName>
            <bias>-480</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Singapore%20Standard%20Time</refURL>
            <name>Singapore Standard Time</name>
            <displayName>(UTC+08:00) Kuala Lumpur, Singapore</displayName>
            <stdName>Malay Peninsula Standard Time</stdName>
            <dstName>Malay Peninsula Daylight Time</dstName>
            <bias>-480</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Taipei%20Standard%20Time</refURL>
            <name>Taipei Standard Time</name>
            <displayName>(UTC+08:00) Taipei</displayName>
            <stdName>Taipei Standard Time</stdName>
            <dstName>Taipei Daylight Time</dstName>
            <bias>-480</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Ulaanbaatar%20Standard%20Time</refURL>
            <name>Ulaanbaatar Standard Time</name>
            <displayName>(UTC+08:00) Ulaanbaatar</displayName>
            <stdName>Ulaanbaatar Standard Time</stdName>
            <dstName>Ulaanbaatar Daylight Time</dstName>
            <bias>-480</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/W.%20Australia%20Standard%20Time</refURL>
            <name>W. Australia Standard Time</name>
            <displayName>(UTC+08:00) Perth</displayName>
            <stdName>W. Australia Standard Time</stdName>
            <dstName>W. Australia Daylight Time</dstName>
            <bias>-480</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Aus%20Central%20W.%20Standard%20Time</refURL>
            <name>Aus Central W. Standard Time</name>
            <displayName>(UTC+08:45) Eucla</displayName>
            <stdName>Aus Central W. Standard Time</stdName>
            <dstName>Aus Central W. Daylight Time</dstName>
            <bias>-525</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Korea%20Standard%20Time</refURL>
            <name>Korea Standard Time</name>
            <displayName>(UTC+09:00) Seoul</displayName>
            <stdName>Korea Standard Time</stdName>
            <dstName>Korea Daylight Time</dstName>
            <bias>-540</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/North%20Korea%20Standard%20Time</refURL>
            <name>North Korea Standard Time</name>
            <displayName>(UTC+09:00) Pyongyang</displayName>
            <stdName>North Korea Standard Time</stdName>
            <dstName>North Korea Daylight Time</dstName>
            <bias>-540</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Tokyo%20Standard%20Time</refURL>
            <name>Tokyo Standard Time</name>
            <displayName>(UTC+09:00) Osaka, Sapporo, Tokyo</displayName>
            <stdName>Tokyo Standard Time</stdName>
            <dstName>Tokyo Daylight Time</dstName>
            <bias>-540</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Transbaikal%20Standard%20Time</refURL>
            <name>Transbaikal Standard Time</name>
            <displayName>(UTC+09:00) Chita</displayName>
            <stdName>Transbaikal Standard Time</stdName>
            <dstName>Transbaikal Daylight Time</dstName>
            <bias>-540</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Yakutsk%20Standard%20Time</refURL>
            <name>Yakutsk Standard Time</name>
            <displayName>(UTC+09:00) Yakutsk</displayName>
            <stdName>Russia TZ 8 Standard Time</stdName>
            <dstName>Russia TZ 8 Daylight Time</dstName>
            <bias>-540</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/AUS%20Central%20Standard%20Time</refURL>
            <name>AUS Central Standard Time</name>
            <displayName>(UTC+09:30) Darwin</displayName>
            <stdName>AUS Central Standard Time</stdName>
            <dstName>AUS Central Daylight Time</dstName>
            <bias>-570</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Cen.%20Australia%20Standard%20Time</refURL>
            <name>Cen. Australia Standard Time</name>
            <displayName>(UTC+09:30) Adelaide</displayName>
            <stdName>Cen. Australia Standard Time</stdName>
            <dstName>Cen. Australia Daylight Time</dstName>
            <bias>-570</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/AUS%20Eastern%20Standard%20Time</refURL>
            <name>AUS Eastern Standard Time</name>
            <displayName>(UTC+10:00) Canberra, Melbourne, Sydney</displayName>
            <stdName>AUS Eastern Standard Time</stdName>
            <dstName>AUS Eastern Daylight Time</dstName>
            <bias>-600</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/E.%20Australia%20Standard%20Time</refURL>
            <name>E. Australia Standard Time</name>
            <displayName>(UTC+10:00) Brisbane</displayName>
            <stdName>E. Australia Standard Time</stdName>
            <dstName>E. Australia Daylight Time</dstName>
            <bias>-600</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Tasmania%20Standard%20Time</refURL>
            <name>Tasmania Standard Time</name>
            <displayName>(UTC+10:00) Hobart</displayName>
            <stdName>Tasmania Standard Time</stdName>
            <dstName>Tasmania Daylight Time</dstName>
            <bias>-600</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Vladivostok%20Standard%20Time</refURL>
            <name>Vladivostok Standard Time</name>
            <displayName>(UTC+10:00) Vladivostok</displayName>
            <stdName>Russia TZ 9 Standard Time</stdName>
            <dstName>Russia TZ 9 Daylight Time</dstName>
            <bias>-600</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/West%20Pacific%20Standard%20Time</refURL>
            <name>West Pacific Standard Time</name>
            <displayName>(UTC+10:00) Guam, Port Moresby</displayName>
            <stdName>West Pacific Standard Time</stdName>
            <dstName>West Pacific Daylight Time</dstName>
            <bias>-600</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Lord%20Howe%20Standard%20Time</refURL>
            <name>Lord Howe Standard Time</name>
            <displayName>(UTC+10:30) Lord Howe Island</displayName>
            <stdName>Lord Howe Standard Time</stdName>
            <dstName>Lord Howe Daylight Time</dstName>
            <bias>-630</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Bougainville%20Standard%20Time</refURL>
            <name>Bougainville Standard Time</name>
            <displayName>(UTC+11:00) Bougainville Island</displayName>
            <stdName>Bougainville Standard Time</stdName>
            <dstName>Bougainville Daylight Time</dstName>
            <bias>-660</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Central%20Pacific%20Standard%20Time</refURL>
            <name>Central Pacific Standard Time</name>
            <displayName>(UTC+11:00) Solomon Is., New Caledonia</displayName>
            <stdName>Central Pacific Standard Time</stdName>
            <dstName>Central Pacific Daylight Time</dstName>
            <bias>-660</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Magadan%20Standard%20Time</refURL>
            <name>Magadan Standard Time</name>
            <displayName>(UTC+11:00) Magadan</displayName>
            <stdName>Magadan Standard Time</stdName>
            <dstName>Magadan Daylight Time</dstName>
            <bias>-660</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Norfolk%20Standard%20Time</refURL>
            <name>Norfolk Standard Time</name>
            <displayName>(UTC+11:00) Norfolk Island</displayName>
            <stdName>Norfolk Standard Time</stdName>
            <dstName>Norfolk Daylight Time</dstName>
            <bias>-660</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Russia%20Time%20Zone%2010</refURL>
            <name>Russia Time Zone 10</name>
            <displayName>(UTC+11:00) Chokurdakh</displayName>
            <stdName>Russia TZ 10 Standard Time</stdName>
            <dstName>Russia TZ 10 Daylight Time</dstName>
            <bias>-660</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Sakhalin%20Standard%20Time</refURL>
            <name>Sakhalin Standard Time</name>
            <displayName>(UTC+11:00) Sakhalin</displayName>
            <stdName>Sakhalin Standard Time</stdName>
            <dstName>Sakhalin Daylight Time</dstName>
            <bias>-660</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Fiji%20Standard%20Time</refURL>
            <name>Fiji Standard Time</name>
            <displayName>(UTC+12:00) Fiji</displayName>
            <stdName>Fiji Standard Time</stdName>
            <dstName>Fiji Daylight Time</dstName>
            <bias>-720</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Kamchatka%20Standard%20Time</refURL>
            <name>Kamchatka Standard Time</name>
            <displayName>(UTC+12:00) Petropavlovsk-Kamchatsky - Old</displayName>
            <stdName>Kamchatka Standard Time</stdName>
            <dstName>Kamchatka Daylight Time</dstName>
            <bias>-720</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/New%20Zealand%20Standard%20Time</refURL>
            <name>New Zealand Standard Time</name>
            <displayName>(UTC+12:00) Auckland, Wellington</displayName>
            <stdName>New Zealand Standard Time</stdName>
            <dstName>New Zealand Daylight Time</dstName>
            <bias>-720</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Russia%20Time%20Zone%2011</refURL>
            <name>Russia Time Zone 11</name>
            <displayName>(UTC+12:00) Anadyr, Petropavlovsk-Kamchatsky</displayName>
            <stdName>Russia TZ 11 Standard Time</stdName>
            <dstName>Russia TZ 11 Daylight Time</dstName>
            <bias>-720</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/UTC%2B12</refURL>
            <name>UTC+12</name>
            <displayName>(UTC+12:00) Coordinated Universal Time+12</displayName>
            <stdName>UTC+12</stdName>
            <dstName>UTC+12</dstName>
            <bias>-720</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Chatham%20Islands%20Standard%20Time</refURL>
            <name>Chatham Islands Standard Time</name>
            <displayName>(UTC+12:45) Chatham Islands</displayName>
            <stdName>Chatham Islands Standard Time</stdName>
            <dstName>Chatham Islands Daylight Time</dstName>
            <bias>-765</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Samoa%20Standard%20Time</refURL>
            <name>Samoa Standard Time</name>
            <displayName>(UTC+13:00) Samoa</displayName>
            <stdName>Samoa Standard Time</stdName>
            <dstName>Samoa Daylight Time</dstName>
            <bias>-780</bias>
            <dstObserved>true</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Tonga%20Standard%20Time</refURL>
            <name>Tonga Standard Time</name>
            <displayName>(UTC+13:00) Nuku'alofa</displayName>
            <stdName>Tonga Standard Time</stdName>
            <dstName>Tonga Daylight Time</dstName>
            <bias>-780</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/UTC%2B13</refURL>
            <name>UTC+13</name>
            <displayName>(UTC+13:00) Coordinated Universal Time+13</displayName>
            <stdName>UTC+13</stdName>
            <dstName>UTC+13</dstName>
            <bias>-780</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
        <timeZone>
            <refURL>/unifiedconfig/config/timezone/Line%20Islands%20Standard%20Time</refURL>
            <name>Line Islands Standard Time</name>
            <displayName>(UTC+14:00) Kiritimati Island</displayName>
            <stdName>Line Islands Standard Time</stdName>
            <dstName>Line Islands Daylight Time</dstName>
            <bias>-840</bias>
            <dstObserved>false</dstObserved>
        </timeZone>
    </timeZones>
</results>

Create Campaign

HTTP POST - https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign 

<campaign>
    <name>BananaCareCallback</name>
    <description>Banana Care Customer Callbacks</description>
    <dialingMode>PREVIEWDIRECTONLY</dialingMode>
    <skillGroupInfos>
        <skillGroupInfo>
            <ivrPorts>0</ivrPorts>
            <overflowAgents>0</overflowAgents>
            <recordsToCache>1</recordsToCache>
            <skillGroup>
                <refURL>/unifiedconfig/config/skillgroup/7897</refURL>
                <name>Swiftcare_Callbacks</name>
            </skillGroup>
        </skillGroupInfo>
    </skillGroupInfos>
    <timeZone>
        <refURL>/unifiedconfig/config/timezone/GMT%20Standard%20Time</refURL>
    </timeZone>
    <callProgressAnalysis>
        <enabled>false</enabled>
        <record>false</record>
        <minSilencePeriod>608</minSilencePeriod>
        <analysisPeriod>2500</analysisPeriod>
        <minimumValidSpeech>112</minimumValidSpeech>
        <maxTimeAnalysis>3000</maxTimeAnalysis>
        <maxTermToneAnalysis>30000</maxTermToneAnalysis>
    </callProgressAnalysis>
</campaign>
</xml>

Update Campaign - Example 1

HTTP PUT - https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign/5054 

<campaign>
    <name>BananaCareCallback</name>
    <description>Banana Care Customer Callbacks</description>
    <dialingMode>PREVIEWDIRECTONLY</dialingMode>
    <enabled>true</enabled>
    <changeStamp>16</changeStamp>
    <endDate>2029-12-31</endDate>
    <maxAttempts>5</maxAttempts>
    <skillGroupInfos>
        <skillGroupInfo>
            <ivrPorts>0</ivrPorts>
            <overflowAgents>0</overflowAgents>
            <recordsToCache>1</recordsToCache>
            <dialedNumber>Banana_CB</dialedNumber>
            <skillGroup>
                <refURL>/unifiedconfig/config/skillgroup/7897</refURL>
                <name>BananaCare_Callbacks</name>
            </skillGroup>
        </skillGroupInfo>
    </skillGroupInfos>
    <timeZone>
        <refURL>/unifiedconfig/config/timezone/GMT%20Standard%20Time</refURL>
    </timeZone>
    <callProgressAnalysis>
        <enabled>false</enabled>
        <record>false</record>
        <minSilencePeriod>608</minSilencePeriod>
        <analysisPeriod>2500</analysisPeriod>
        <minimumValidSpeech>112</minimumValidSpeech>
        <maxTimeAnalysis>3000</maxTimeAnalysis>
        <maxTermToneAnalysis>30000</maxTermToneAnalysis>
    </callProgressAnalysis>
</campaign>

Update Campaign - Example 2

<campaign>
    <enabled>false</enabled>
    <changeStamp>18</changeStamp>
</campaign>

Import to Campaign

HTTP POST - https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign/5054/import 

<import>
    <fileContent>
        <![CDATA[
        AccountNumber,FirstName,LastName,Phone01
        Key-5551001,Bob,Bobster,017117424
        ]]> 
    </fileContent>
    <delimiter>,</delimiter>
</import>

Campaign Runtime Status

HTTP GET - https://ucce-lab-hds-a.example.com/unifiedconfig/config/campaign/5054/runtimestats 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<runtimeStatus>
    <abandonDetectCount>0</abandonDetectCount>
    <abandonToIvrCount>0</abandonToIvrCount>
    <agentClosedCount>0</agentClosedCount>
    <agentRejectedCount>0</agentRejectedCount>
    <answeringMachineCount>0</answeringMachineCount>
    <attemptedCount>1</attemptedCount>
    <busyCount>0</busyCount>
    <callBackCount>0</callBackCount>
    <cancelledDetectCount>0</cancelledDetectCount>
    <closedCount>1</closedCount>
    <customerAbandonDetectCount>0</customerAbandonDetectCount>
    <customerNotHomeCount>0</customerNotHomeCount>
    <dateTime>2021-09-29T14:21:02</dateTime>
    <faxDetectCount>0</faxDetectCount>
    <networkAnsMachineCount>0</networkAnsMachineCount>
    <noAnswerDetectCount>0</noAnswerDetectCount>
    <noDialToneDetectCount>0</noDialToneDetectCount>
    <noRingBackDetectCount>0</noRingBackDetectCount>
    <personalCallbackCount>0</personalCallbackCount>
    <sitToneDetectCount>0</sitToneDetectCount>
    <talkTimeCount>22</talkTimeCount>
    <totalCount>2</totalCount>
    <totalVoiceCount>1</totalVoiceCount>
    <voiceCount>1</voiceCount>
    <wrapupTimeCount>0</wrapupTimeCount>
    <wrongNumberCount>0</wrongNumberCount>
</runtimeStatus>
  • vendors/cisco/uc/icm/outbound/api.txt
  • Last modified: 2021/09/29 16:31
  • by gerardorourke