Within an administrative script, the Skill Group's OutboundControl variable MUST be set so that skill group can participate in an Outbound Camapaign.

By default the Skill Group will default to an Inbound Only Skill Group and no Agents will be selected / reserved for any outbound Campaign.

The Skill Group's OutboundControl variable should be set to a specific value depending on the campaign type you want to run, and this value could change throughout the day depending on other variables if you so wished.

The variable options that can be set to OutboundControl are as follows

INBOUND: Indicates that this skill group is disabled for outbound use and only takes inbound calls.
PREDICTIVE_ONLY: Dials several customers per agent. After reaching a live contact, the Predictive Dialer transfers the customer to a live agent along with a screen pop to the agent’s desk. The predictive algorithm is designed to calculate the number of lines to dial per available agent to keep agent wait time to a minimum.
PREDICTIVE_BLENDED: Agents receive inbound calls, but could be used for an outbound call when available.
PREVIEW_ONLY: Reserves an agent prior to initiating an outbound call and presents the agent with a screen pop.
PREVIEW_BLENDED: Agents receive inbound calls, but could be used for an outbound preview call when available.
PREVIEW_DIRECT_ONLY: Agents only place outbound calls and hear ring tones, such as phone ringing or busy signal.
PREVIEW_DIRECT_BLENDED: Agents can receive inbound calls, place outbound calls, and hear ring tones, such as phone ringing or busy signal.
PROGRESSIVE_ONLY: Similar to PREDICTIVE_ONLY; however, lines to dial per agent is not calculated—users configure a fixed number of lines that will always be dialed per available agent.
PROGRESSIVE_BLENDED: Similar to PREDICTIVE_BLENDED, but a fixed number of lines will always be dialed per available agent.

For IVR Campaigns set the campaign mode to PROGRESSIVE_ONLY

The SkillGroup's OutboundPercent Variable must also be set (typically set to 100 for all agents). This selects the precentage of agents available which will be used for this campaign. The default value is 0 and so if not set, no agents will be reserved.

In the below example, the value is set to 100*Global.userOB_Emergency. i.e. 100 mutiplied by a variable.

Global.userOB_Emergency is a global variable, which can be set to “0” in emergency situations, bringing the skill group OutboundBound Percent Variable to 0 and in affect stopping the campaign, as no more agents will be reserved.
For example using a PIN protected IVR scipt, this variable could be set to “0” to implement emergency mode.
Under normal operations this Emergency variable would be set to “1”